Sheer Logic Direct Sales Execuitves (Home Broadband) - Thika Jobs in Kenya

Responsibilities

  • Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up

  • Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area

  • Track adherence to SLAs on acquisition and onboarding

  • Recovery of devices from noncompliant customers.

  • Provide first level support with on ground trouble shooting and resolution of customer issues

  • Escalation of customer issues that cannot be resolved at first level

  • Escalation of network issues

  • Daily collation of target achievement

  • Track and Analysis monthly trends within assigned markets

  • Prepare dashboards for weekly reviews

  • Preparation of ad-hoc reports as and when required

  • Monitor and report competitor activities

  • Provide customer insights, identifies and suggests products, or services that will meet their needs

  • Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations

    Qualifications

  • Graduate degree or Diploma of Business Administration or any equivalent qualification.

  • Understanding of telecom/ fixed wireless trends is an added advantage

  • 1+ years outdoor sales experience preferably in the telecom industry but not mandatory.

  • Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.

  • Tech savvy – Needs to understand solutions across both 5G and Fixed Wireless Services.

  • Resilience and ability to deliver against stretch targets

  • Strong entrepreneurial spirit


    How to apply

    For more information and job application details, see; Sheer Logic Direct Sales Execuitves (Home Broadband) - Thika Jobs in Kenya

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