Service Delivery Supervisor Jobs in Nigeria

Service Delivery Supervisor Jobs in NigeriaG


Job Description

  • We are looking for an experienced and well-organized Service Delivery Supervisor to provide the necessary support to the field sales team.

  • The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.

  • The goal is to facilitate the team's activities so as to maximize their performance and the solid and long-lasting development of the company.

    Responsibilities

  • Supervise and coordinate the Service Delivery Team by managing and monitoring. schedules, supervising and filing important documents and communicating relevant information.

  • Ensure the adequacy of sales-related equipment or material.

  • Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.

  • Store and sort financial and non-financial data in electronic form and present reports.

  • Prepare, fill and send daily Service Delivery Sheet.

  • Monitor and make sure all accounts are not disconnected, where applicable.

  • Monitor and Handle the processing of all orders with accuracy and timeliness.

  • Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the salesperson and clients.

  • Monitor the team's progress, identify shortcomings and propose' improvements.

  • Generate daily, weekly and monthly reports and analysis of the service delivery team.

    Requirements

  • BSc /BA in business administration or relevant field; certification in sales or marketing will be' an asset.

  • Great educational background, preferably in the fields of computer science or engineering for technical project managers

  • Proven working experience as a project administrator' in the information technology sector.

  • Should have some technical background, with understanding
    or hands-on experience on internet service delivery.

  • Excellent internal' communication skills.

  • Solid organizational skills including attention to detail and multi-tasking skills.

  • Strong working knowledge of Microsoft Office experience as a sales coordinator / service delivery coordinator or in other administrative positions will be considered a plus

  • Proficiency in English.

  • Well-organized and responsible with an aptitude in problem-solving.

  • Excellent verbal and written communication skills.

  • A team player with a high level of dedication.

  • Should be able to handle and supervise large projects for installations.

    How to Apply

  • Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the "Job title" as subject of the email.

    Note

  • Any application received after the above stated closing date will be automatically rejected.

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