Service Center Relationship Manager Jobs in Nairobi ,Kenya

Service Center Relationship Manager Jobs in Nairobi ,Kenya

  • Our client is a market leader in home appliances in Kenya.

  • They seek to hire an experienced Service Center Relationship Manager who will be tasked with building and maintaining profitable relationships with customers ensuring that the complaints / queries are resolved timely in order to retain clients and grow the business.

    Key Responsibilities

  • Oversee the call center agents and ensure quality service delivery.

  • Act as the liaison between the technical team and the clients.

  • Plan, direct, control and monitor the activities of the call center and service center to achieve the objective and goals of the service department

  • Ensure the call center is resolving customer enquiries timely

  • Ensure the customer complaints / queries are logged in the ticket system

  • Follow through on pending queries on the system

  • Conduct spot checks to check if customer complaints have been resolved to completion

  • Liaise closely with the technical team in timely resolve of customer queries

  • Continuously strengthen company’s relationship with key accounts and stakeholders.

  • Conduct performance appraisal of the Call center team.

  • Motivate the Call center team and align them to the company goals.

  • Any other duties as may be


  • Degree in Marketing / Business administration or business related field

  • Minimum of 2-3 years in customer relations

  • At least 3 years’ experience in a supervisory role

  • Strong negotiation skills

  • Excellent interpersonal and communication skills

  • Assertive team building and leadership skills

  • CRM Systems proficiency

  • Good organizational skills with keen attention to detail

  • Effective people management and motivational skills

    How to Apply

  • If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Service Center Relationship Manager) to before Monday 25th January 2021.


  • We do not charge any fee for receiving your CV or for interviewing.

  • Only candidates short-listed for interview will be contacted.

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