Serena Hotels Sales Account Manager Jobs in Kenya

Serena Hotels Sales Account Manager Jobs in Kenya; Drive top‑line revenue growth and expand market share across all resort departments (Rooms, Food & Beverage, MICE and Spa) by building strong client relationships and securing high‑yield accounts in local and international markets.

Key Responsibilities

Identify local business shifts and competitor activities within assigned territories.

Attend networking events, business mixers and tourism expos to gather leads.

Promote resort offerings across corporate and travel agency sectors.

Deliver professional property tours to prospective clients and event planners.

Ensure client collateral, rate sheets and promotional materials are accurate.

Assist clients with itinerary planning, menu selections and spa group packages.

Maintain and grow a portfolio of corporate, MICE and leisure accounts.

Negotiate contracts and close commercial agreements.

Implement structured account plans to maximize retention and upselling.

Conduct outbound sales calls and meetings with corporate and leisure clients.

Secure repeat bookings from event organizers, wedding planners and social groups.

Close sales using approved promotions, corporate rates and discount structures.

Collect advance deposits and ensure timely settlement of invoices.

Integrate eco‑friendly and responsible tourism concepts into proposals.

Support property’s green initiatives and community engagements.

Maintain detailed records of sales activities and customer interactions.

Minimum Qualifications

Degree or Diploma in Hospitality Management, Sales & Marketing, Business Management or related field.

Minimum 5 years’ direct sales experience, preferably in a 4‑star or 5‑star hotel, resort or luxury travel agency.

How to apply

Send your application and updated CV to: jobvacancy.kenya@serenahotels.com
Application deadline: 8th September 2026

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