Senior Support Engineer / CCIE Jobs in Nairobi

Senior Support Engineer / CCIE Job in Nairobi

  • Our client is a leading IT solutions company in the country.

  • They seek to hire a well-skilled Senior Support Engineer who will be responsible for the design, installation and support of technological solutions that help organizations of all types collaborate and communicate effectively.

  • The successful candidate will be skilled in LAN, WAN, WLAN, Collaboration, Security and Data Centre networking.

    Key Responsibilities

  • Development of high-level and low-level design documents (HLD & LLD) for network solutions prior to implementation.

  • Provide the Project Management team with project plan tasks and their timelines based on his/her assessment of the scope of implementation.

  • Technical team lead during initial installation, setup and operation of a solution.

  • Develop UAT (User Acceptance Test) documentation for all project implementations, this will provide the Project Management team with a baseline for project sign-off.

  • Generate a detailed and accurate As-Built documentation for projects implemented capturing all configured solution components.

  • Work closely with other implementation engineers and the Project Management team to ensure that projects are delivered successfully and on schedule.

  • Mentor junior engineers towards becoming highly skilled, competent and dependable network engineers, build teamwork and foster a sense of accomplishment

  • Work in close coordination with other Service Delivery team members and the Service Desk for technical support & maintenance of service contracts for our customers.

  • Provide timely updates through the Service Desk system on the assigned support tickets.

  • Responsible for maintaining the overall effective operation of the client telecommunications and data network systems including design, development, and maintenance.

  • Participate in developing short and long-term goals for the Service Delivery team.

  • Maintaining close contact with the
    presales team when implementing solutions at client’s premises/sites

  • Closely liaises with external customers during implementation and support to foster good relationships that will allow continued business

    Skills & Qualifications

  • Degree in CIS, BBIT, Electrical & Electronics Engineering or any other related field

  • Experience of 5-7 years in a similar field.

  • Industry Certifications from the leading vendors including Cisco, VMWare NSX, F5, Aruba, Fortinet

  • CCIE : – Data Center, Enterprise, R & S, Security, Collaboration preferred.

  • Very Strong Layer 2 & 3 Networking Skills

  • LAN, WAN and Data Centre networking technologies

  • Solid understanding of the OSI layers and TCP/IP

  • Knowledge on Cloud networking architectures especially VPC designs

  • Knowledge on software defined networking (SDN) concepts and functionality

  • Understanding of network functions virtualization (NFV) concepts and functionality

  • Understanding of network automation

  • Understanding of Python programming language.

    How to Apply

  • If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Senior Support Engineer – CCIE) to

  • before Wednesday 13th January 2021.

    N.B: We do not charge any fee for receiving your CV or for interviewing.

  • Only candidates short-listed for an interview will be contacted.

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