Sendy Limited Customer Success Manager Jobs in Kenya

Sendy Limited Customer Success Manager Jobs in Kenya

  • The overall purpose of this job is to drive sales to new emerging social commerce accounts and manage customer relationships for the business in line with the commercial strategy.

  • The role is responsible for achieving maximum sales profitability, growth, and account penetration in the market by effectively selling Sendy services with an aim to maximize long-term revenue opportunities.

    About the Role

  • The overall purpose of this job is to engage, ensure retention and grow the portofolio received from the acquisition team.

    Key Duties and Responsibilities

  • Understand Customer needs and identifying sales opportunities

  • Target based role ensure monthly sales targets are achieved from all the sales acquisition passed to you.

  • Creating and maintaining a database of current and potential customers

  • Ensure full setup of new customers.

  • Make timely calls/emails and visits to all customers who sign up to drive usage

  • Use all communication & tools available to customers

  • Track all engagement efforts accomplished and results generated in terms of actions, revenues & orders placed

  • Reduce customer churn by active engagement

  • Ensure that product knowledge & value is communicated to all new sign ups

  • Grow inside sales channel revenue as per the plan

  • Create, plan & execute initiatives to grow the inside sales channel

  • Report to the HOD, sales

  • Work with Marketing & Growth teams to ensure acceptable conversion rates

  • Upselling

  • Any other duties that may be assigned by the supervisor

    About You

  • Bachelor’s degree in a Business related field.

  • Minimum five years’ experience in relationship management, sales or business development roles.

  • Proven business development or selling skills.

  • Ability to win deals.

  • Strong understanding of the logistics industry.

  • High-level interpersonal and cross-cultural skills.

  • Must be a self-starter and highly organized.

  • Ability to work well with people at all levels in the organization.

  • Analytical, with creative thinking and problem solving skills.

  • Strong leadership skills

  • Excellent communications skills

  • Strong project management skills

  • Strong persuasion and negotiation skills.

  • Flexible and adaptable

  • Open to change

  • Ability to stay calm under chaos

    What We Offer

  • Comprehensive health insurance – Inpatient / Outpatient / Dental / Optical

  • Flexible vacation

  • All risk Insurance

  • Office lunch

  • Opportunity for company stock options

    How to Apply

  • For more information and job application details, see; Sendy Limited Customer Success Manager Jobs in Kenya

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