Segon-Marill International Movers PLC Operational Planning and Quality Assurance Analyst Jobs in Ethiopia

Segon-Marill International Movers PLC Operational Planning and Quality Assurance Analyst Jobs in Ethiopia

[Job Id: 200025

Category: Business and Administration, Economics, Strategic Planning
Location: Addis Ababa, Addis Ababa
Career Level: Senior Level (5+ years experience)
Employment Type: Full time
Salary: Attractive

Job Description

Company profile
Segon International movers were one of the packings and a moving company specializing in household Effects, Antique and Fine Art packing. Segon International Movers plc is established in 2000 and made a merger with an international packing and moving company, Marill International and became SEGON-MARILL INTERNATIONAL MOVERS PLC in 2010.

Segon-Marill International Movers is dedicated to providing our customers with the best, most efficient worldwide transportation and logistics services. Using a well-established and proven chain of operations, we offer our customers customized moving services via sea, and air from and to all points around the globe at the most competitive cost.

Segon-Marill International Movers has one goal: to exceed the expectations and needs of our customers worldwide and carved a niche in the packing and moving industry for it's reliable, safe and timely services. More information about us can be found through our Website

Currently, we are looking for a reliable Operational Planning and Quality Assurance Analyst.

Role Overview

The Operational Planning and Quality Assurance Analyst position is a senior role which involves the planning and auditing of the Operational and Financial performance of the company.

The Operational planning and Quality Assurance Officer is responsible for the development and maintenance of the Quality Management System, customer support, defect root cause analysis company metrics and quality control processes.

The incumbent of the position ensures that the company’s processes are executed in line with the Quality Management System. The Job holder directly reports to the General Manager.

Key Responsibilities

  • Cooperates with all department to ensure that the services provided by the Operations and Client Care function are properly and efficiently serving the company’s business.
  • Develops and facilitates mechanisms to support Senior Top Management, Deputy General Managers, and Company-wide groups in strategic and Operational planning activities.
  • Directs and manages activities of Segon-Marill’s Strategic Planning function, such as long-range plans, developing budgets and schedule for implementing business operations; conducts Institutional Analysis & Planning.
  • Develops and manages, in consultation with other departments, the process for providing data support for policy formulation and planning decisions. Oversees the design and management of special research projects in support of strategic planning initiatives.
  • Collaborates with the General Manager in working with senior Management and departments to develop and implement planning measurement standards, and operational indicators and in providing regular reports to Top management and the Board on the status of strategic planning progress and strategic initiatives.
  • Conducts annual and ongoing environmental scan updates as needed. Prepares labor market forecasts and economic analyses, as needed.
  • Analyzes and interprets a variety of information, identifies trends, and makes recommendations, as required.
  • Develop an operations plan for business units to achieve company goals.
  • Optimize operations plan to meet changing business needs.
  • Identify and implement process improvements and cost optimization initiatives.
  • Perform regular operations reviews to identify any issues/inconsistencies.
  • Perform resource allocation and work assignment for implementing business operations.
  • Liaise with other teams in analyzing and resolving business problems.
  • Implement changes in workflow and work scope to meet business expectations.
  • Promoting quality achievement and performance improvement throughout the organization. Root cause analysis and implementation of corrective action for process related concerns.
  • Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system (ISO 9001-2015) requirements.
  • Setting QA compliance performance objectives and ensuring that targets are achieved.
  • Liaising with Client care’s Team leaders/or Manager and ensuring the execution of corrective action and compliance with customers’ specifications.
  • Identifying relevant quality-related training needs and delivering training.
  • Responsible for continual improvement activities to enhance the quality system,
  • Ensure transfer of customer specifications and requirements to the team
  • Conduct audits, including closing out audit findings, creating audits finding reports and determine proper corrective and preventive actions, internally and to customers.
  • Identify, anticipate and resolve customer issues in a timely manner
  • Responsible for planning, organizing and managing the overall activities of receiving / outgoing quality functions.
  • Preparation of QA reports and metrics and QMS management meeting material.
  • Participate and support customer service activities, customer calls and provide sales support with QA functions.
  • Determine operational risk factors and provide relevant mitigation plans.
  • Ensures that all processes are in line with the company’s Quality Management System
    Other duties as required by management.

    Note: The above JD is not the exhaustive list of activities to be carried out by the successful position holder.

    Job Requirements

    Education and Experience

  • Second degree in business, economics or related disciplines and five years’ experience in planning and quality assurance out of which two years in a leadership or supervisory role.
  • First degree in any business and economics field and seven years’ experience in planning and quality assurance out of which two years in a leadership or supervisory role.

    Knowledge and Skills

  • Proven knowledge of research, project and program evaluation, continuous process improvement, total quality management
  • Experience in planning, quality inspection, auditing and testing
  • Acquaintance with the logistics industry
  • Evidence of active professional development through courses, conferences, etc.
  • Ability to manage own workload effectively and support team where necessary
  • Outgoing, articulate and positive personality
  • Excellent analytical and problem-solving skills
  • Good Organizational & Interpersonal skills
  • Outstanding written and verbal communication skills
  • Ability to work independently with little supervision.
  • Resilient team player who leads from the front and can adapt well to a fast-paced environment.
  • Strong computer skills including Microsoft Office and databases

    How to Apply

    Interested applicants who meet the above requirements can submit their application letter and CV via following the link:

    Mar 9, 2019 Share:

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