Segera - Retreat House Keeping Supervisor / Villa Attendant - Jobs in Kenya

Segera - Retreat House Keeping Supervisor / Villa Attendant - Jobs in Kenya

Goals and Objectives

This position of HOD Housekeeping will execute housekeeping operational standards in all relevant areas.

They will follow standards / procedures within the housekeeping department which meet the requirements and exceed the expectations of our guests and will play a pivotal role in making the Segera housekeeping offering of a world class standard.

Performance Areas

  • To assist and support training initiatives of all Villa Attendants according to set standards and procedures
  • To assist laundry attendant according to set standards and procedures
    Advise Tourism Manager of any guest related issues, including requests and complaints and ensure that these are addressed immediately.
  • To work within the daily arrival/departure and occupied operational process in housekeeping timorously.
  • Ensure all operating procedures and high cleaning standards within all housekeeping areas to include villas, picnic set-ups, and main areas are maintained at all times
  • Understand standards as set by Segera and to maintain them as documented in the housekeeping standards
  • To ensure you understand the usage and application of cleaning and chemical processes.
  • Ensure cleanliness and hygiene at all times in all areas of housekeeping and surroundings.
  • This must be maintained in accordance with set standards.
  • To control and ensure care for all villa linen according to set standards and procedures
  • Liaising with Tourism Management and Experience Host and piers to ensure open channels of communication and optimum working relationships.
  • Report any stock discrepancies to the Tourism Management as and when noticed
  • Ensure care is taken of all assets and any breakages or theft are recorded and reported to the Tourism Management and Experience Host to be addressed immediately
  • Ensure follow up on all requests – i.e. Maintenance requests, guest’s requests, in-villa F&B and housekeeping stocks
  • To assist with housekeeping supervision in all guest according to set standards
  • Ensure that correct procedures of garbage separation are abided to in all housekeeping areas and daily procedures of disposal are adhered to.
  • To
    work according to a set roster, leave plan and work schedule
  • Attend and be receptive to staff development and training, ensuring a high level of standards are met and maintained.
  • Ensure loyalty and commitment to Segera is executed in all areas of your work and in communicating with guests.
  • Close attention to detail on all matters and in all aspects of this position.
  • Additional duties as and when needed or as the position or department develops.
  • Act as Villa Attendant when needed and required
  • Develop and submit monthly work plans in conjunction with Tourism Manager
  • Assist in laundry when operations requires
  • Planning of Leave and Off Roster for Housekeeping /Laundry Staff

  • Relevant Bachelor’s degree/Diploma.
  • Proven experience in the Housekeeping department
  • Housekeeping Experience for a minimum of 5 years in a 5-star lodge/retreat/hotel
  • Excellent organizational and multitasking abilities
  • Must have a certificate of good conduct
  • Willingness to learn Segera standards
  • Personable with good communication skills
  • Organized
  • Honesty and reliability
  • Well presented
  • Professional
  • Confident
  • Flexible and solution driven
  • Responsible
  • Have good judgment and initiative
  • Self driven and motivated
  • Service orientated
  • Humble – not arrogant / over confident
  • Pride in self and assets
  • Prepared to work long and flexible hours
  • Work well under pressure

    How to Apply
  • Those who meet the above qualifications should submit their applications through to reach the Human Resource Manager on or before 10th June, 2019.
  • Only shortlisted candidates will be contacted.
  • For more information and job application details, see; Segera - Retreat House Keeping Supervisor / Villa Attendant - Jobs in Kenya

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