Securex Controller Jobs in Kenya

Securex Controller Jobs in Kenya



Job Summary

Securex Agencies (K) Limited is seeking to recruit a Controller for our Eldoret Branch. The Controller will be responsible for ensuring 24/7 focal points for all security coordination and communication as directed by the Security Specialist and Security Focal Points.

Duties and Responsibilities

  • Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points.

  • Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents.

  • Serves as the command-and-control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal Points.

  • Operates all emergency communications equipment including UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking systems and cell phones.

  • Frequent, proactive monitoring and tracking of all client and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell phone checks with the drivers.

  • Monitors the CCTV system for the country Office and acts as an initiator for shelter-in-place and lock-down protocols.

  • Conduct daily checks to ensure that all client’s security monitoring, tracking and operating systems are functional and report any faults to the client’s Security Specialist.

  • Maintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs.

  • Providing customers with the organization’s service and product
    information.

  • Completing call notes and call reports as necessary and updating them.

  • Obtaining and evaluating all relevant data to handle complaints and inquiries.

  • Recording details of comments, inquiries, complaints, and actions taken.

  • Give feedback to the client on complaints.

  • Conduct periodic equipment inspections and routine tests to ensure that operations standards are met.

  • Update all monthly reports and share them with the head of the department on a monthly basis as per the deadlines issued.

    Minimum Requirements and Competencies

  • Bachelor’s degree in Information Technology, Security Management, or a Business-related field.

  • Diploma/Certificate in any Customer Service course.

  • Minimum of 3 years experience working in a busy Call Centre within a commercial business setting.

  • Tech-Savvy, well conversant with Microsoft Office, Excel and PowerPoint and capable of quickly learning new software applications.

  • Proficiency in the use of social media platforms, and multiple communication equipment such as HF, VHF, UHF Radios, satellite phones etc.

  • Ability to multitask.

  • Report writing experience.

    How to Apply

    For more information and job application details, see; Securex Controller Jobs in Kenya

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