Securex Controller Jobs in Kenya

Securex Controller Jobs in Kenya


Job Summary

  • Securex Agencies (K) Limited is seeking to recruita new member into the Operational Excellence Team.

  • The Controller will be responsible for ensuring prompt alarm activations and perform Control Room daily operations with high integrity and efficiency.

    Duties and Responsibilities

  • Receive an alarm activation on Samson software system or FSK System and identify the type/ cause of the alarm activation or via phone call/SMS from any provided relevant sources.

  • Dispatch the nearest back up Emergency Response Team (E.R.T.) depending on traffic/ availability/ response from E.R.T. commander via VHF radio giving the client's location details and activating zones.

  • Keep proper records of alarm activations received on Samson and FSK Systems with the details of action taken and update the relevant documentation.

  • Contact the client via phone call and/or text message (where applicable) and notify him/her of the alarm activation and dispatch of E.R.T. backup.

  • Ensure testing of panic alarm buttons by the E.R.T. to confirm location/ arrival times to the controller in the Control Room (C.R.) after attending to an activation.

  • Sending out communication promptly of an incident via text to all senior management and ensure the same is recorded on the Evolution system.

  • Analyse the alarm activations to identify recurring false alarms and communicate to the Customer Experience team on email; including any feedback (compliment/ complaint) received during interaction with the client.

  • Maintain proper records of the changes of the transmitters & client’s details and new installations as provided
    by the technician on site.

  • Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.

  • Monitor arming & disarming of alarms at specified client premises per shift.

  • Communicate with the transport department and send report of any defects and fuel status of the E.R.T. during each shift.

  • Update all monthly reports and share with the head of the department on monthly basis as per the deadlines issued.

    Minimum Requirements and Competencies

  • Certificate in IT/Computer Studies Certificate

  • Computer literacy and Proficiency

  • At least 3 years relevant experience.

  • Completion of a formal Control Room Operators Course in addition to the above requirements will be a distinct advantage

    How to Apply

  • If you believe you are the right candidate and can clearly demonstrate your abilities to meet the criteria above, please send your application letter and CV to careers@securex.co.ke indicating the title of the job as thesubject matter, on or before 15thDecember, 2020.

  • Please note due to the high volumes of applicants, only shortlisted candidates will be contacted.

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