Schneider Electric Vacancies in Kenya
Schneider Electric is a global specialist company in energy management and automation. At Schneider Electric we develop technologies and solutions to manage energy and process in ways that are safe, reliable, efficient and sustainable.
The Group invests in research and development in order to sustain innovation and differentiation, with a strong commitment to sustainable development. Schneider Electric employs 170,000 people worldwide.
Schneider Electric Quality Coordinator Vacancies in Kenya
Responsibilities
Ensures understanding of customers’ requirements / strong sense to resolve customer problems
Appropriately balance global standards against local needs and practices
Proactively puts in efforts to accomplish aggressive goals & intervenes to remove obstacles
Manage the robustness of Customer Complaints management processes deploying all related directives to reach the required level of maturity as per corporate guidelines in order to eliminate unsatisfactory performance and improve value for Customer
Establish procedures for maintaining high levels of quality and customer satisfaction
Manage quality issues and their resolution along its life cycle and implements corrective actions where necessary
Leading the Product Safety Alerts / Business Risk issues handling ensuring implementation of Corrective and preventive actions
Manage & maintain Recall projects actions as source of enriching customer satisfaction to reach maximum Securing installed base
Work collaboratively with Finance Business Partners & Other partners to control & reduce Non-Quality Costs through ensuring all methods / processes deliver the expected benefit to the bottom line
Develop and maintain interfaces with the other parts of the organization in order to ensure a consistency throughout the organization and with other quality initiatives
Support efforts participating in root-cause analysis and other problem solving activities in order to identify corrective actions on process and/or product improvements
Stop and put an end to any process
which would endanger customer satisfaction or decrease internal performance on the basis of factual measurements
Represent quality organisation in country business reviews
Ensure the Overall performance for Quality, and Customer Satisfaction in all areas within the country
Call and visit detractor customers turning them into promoters within the country
Follow up on ISO audit certification improvement points
Ensure a customer centric organization and act as the customer advocate throughout the corporation
Act as the company ISO management representative
Qualifications
University degree in an engineering profession is preferable
5-7 years’ experience in Customer relation management
Prior experience in electrical manufacturing environment preferred
Ability to understand and plans for cross-cultural viewpoints in workplace interactions
Ability to utilize company tools to achieve the required tasks to improve work efficiency.
Ability to define / put in place medium and long term action plans in order to increase customer satisfaction
Problem solving capacity.
Ability to make decisions based on facts where effective and efficient
Ability to negotiate and come to an agreement with the customer by managing communications through discussions and compromise.
How to Apply
Send your CV to Morgan.Banda@schneider-electric.com with subject line: Customer Satisfaction & Quality Coordinator.
For more information and job application details, see; Schneider Electric Quality Coordinator Vacancies in Kenya
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