SBM Bank UI/UX Designer, Digital Channels Jobs in Kenya
SBM Bank UI/UX Designer, Digital Channels Jobs in Kenya;This role sits within the Products & Innovations unit and works closely with Business teams, Product Owners, Developers, and stakeholders to transform business requirements into elegant, user‑friendly digital solutions.
Key Responsibilities
Product Design & Prototyping – translate concepts into user flows, wireframes, mockups, and interactive prototypes.
UI Development – create high‑fidelity designs, graphical interface elements, and responsive layouts across platforms.
Design Systems – develop and maintain scalable, consistent design systems.
Customer Journey Mapping – lead workshops, document journeys, and roll out across teams.
Usability Testing – plan and conduct sessions, iterate designs based on feedback.
Customer Experience Review – analyze digital experiences using analytics, feedback, and usability metrics.
Accessibility & Inclusive Design – ensure compliance with WCAG and design for diverse needs.
Cross‑Functional Collaboration – partner with business users, product owners, and developers.
Data‑Driven Iteration – use A/B testing, heatmaps, and analytics to refine experiences.
Innovation – contribute to ideation workshops and explore emerging technologies (AI personalization, conversational interfaces, voice UI).
Performance Optimization – monitor UI responsiveness and accessibility scores.
Stakeholder Engagement – communicate design decisions clearly and advocate for design thinking.
Mentorship – support junior designers and foster design excellence.
Work Experience & Exposure
3–4 years’ experience in UX within busy development environments, preferably financial services (mobile banking, APIs, open banking).
Experience handling multiple concurrent projects.
Deep knowledge of user research, usability studies, surveys, and journey mapping.
Knowledge of financial industry, fintech, or telecom is a
plus.
Experience designing responsive, cross‑platform interfaces (mobile‑first, web, USSD).
Awareness of regulatory, security, and compliance in digital banking (data privacy, authentication).
Strong understanding of visual elements (layout, typography, hierarchy, colour theory).
Proficiency in design tools: Figma, Adobe XD, Sketch, Photoshop, Illustrator.
Strong communication and relationship management skills.
Familiarity with front‑end technologies (HTML, CSS, basic JavaScript) is an advantage.
Experience with design‑to‑development handoff tools (Zeplin, Figma Inspect, design tokens).
Applicants must submit a sample UI/UX portfolio.
Key KPIs & Outcomes
Monitor usability metrics and customer feedback for mobile and internet banking.
Drive digital channel adoption rate.
Increase conversion of branch transactions to digital channels.
Reduce transaction abandonment rate.
Improve app reviews on AppStore/PlayStore.
Academic Qualifications & Soft Skills
Bachelor’s Degree in IT or related fields.
Certificate in Human‑Centered Design or related area.
Strong presentation and business writing skills.
Knowledge of front‑end technologies (HTML, CSS, JavaScript concepts) is an added advantage.
How to Apply
For more information and job application details, see; SBM Bank UI/UX Designer, Digital Channels Jobs in Kenya
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