Save the Children Information Technology Intern Jobs in Kenya

Save the Children Information Technology Intern Jobs in Kenya; We are seeking a passionate IT Intern to join our team in Nairobi, Kenya. This role offers a unique opportunity to gain valuable experience in a fast-paced environment while supporting our critical work with children.

Responsibilities

Technology Innovation (10%)

Collaborate with staff to identify needs for new or improved IT systems.

Document existing and new systems clearly and efficiently.

Assist with implementing and troubleshooting IT innovations.

End User / Technical Support (60%)

Provide daily IT support to staff on computers, applications, and IT systems.

Develop training materials and conduct training sessions on hardware and software usage.

Troubleshoot and resolve technical issues via email, phone, and other communication methods.

Perform preventive and corrective maintenance on desktops, laptops, scanners, projectors, and network equipment.

Support IT security and data protection training.

Assist with deployment of new systems and applications within the Nairobi office.

IT Helpdesk (30%)

Utilize the internal IT incident reporting system to log and manage support requests.

Document issues raised and actions taken for resolution.

Escalate major hardware, software,

or equipment problems to vendors or technicians.

Ensure timely resolution of support tickets within established KPIs.

Qualifications & Experience

Minimum Advanced Diploma or Degree in Information Technology or a related field.

Familiarity with User Experience (UX) Research & Design and Design Thinking Process (a plus).

Passionate about Business Process Automation, Analytics, and/or innovation.

Experience with one or more general-purpose programming languages.

Basic knowledge of visualization tools like Power BI (a plus).

Familiarity with Microsoft Platforms (SharePoint, Power Apps).

Basic understanding of System Administration and Networking.


How to Apply

For more information and job application details, see; Save the Children Information Technology Intern Jobs in Kenya

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