Savanna Fibre Uganda Chief Operations Officer Jobs



Savanna Fibre Uganda Chief Operations Officer Jobs ;The Chief Operations Officer (COO) provides strategic and operational leadership for Savanna PayPulse Limited’s day‑to‑day business operations, ensuring efficient, secure, reliable, and compliant delivery of payment and digital financial services. The COO oversees processes supporting customers, agents, merchants, transaction processing, settlements, reconciliations, customer service, service availability, operational controls, and third‑party relationships. The role ensures strong operational discipline, efficient processes, and compliance with Bank of Uganda requirements, the National Payment Systems Act, 2020, and internal policies.

Key Responsibilities

Operations Strategy & Leadership

  • Develop and implement operational strategy aligned with business goals.

  • Provide leadership and oversight across all operational functions.

  • Establish operational standards, procedures, service levels, and performance targets.

  • Ensure resources, systems, and processes support business growth.

  • Continuously review and improve operational processes and controls.

  • Promote efficiency, accountability, and customer‑focused service delivery.

    Payment & Transaction Operations

  • Oversee end‑to‑end processing of SavMoney transactions across approved channels.

  • Ensure timely, accurate, and secure processing of cash‑in, cash‑out, transfers, and payments.

  • Monitor exceptions, reversals, failed transactions, and incidents.

  • Implement maker‑checker, approval, and reconciliation controls.

  • Oversee settlement processes with banks, mobile money networks, and partners.

  • Maintain transaction records and operational audit trails.

    Customer Service & Support

  • Ensure effective customer service operations.

  • Monitor service availability and response times.

  • Implement
    processes to resolve customer complaints and escalations.

    Operational Risk & Compliance

  • Ensure compliance with Bank of Uganda regulations and National Payment Systems Act.

  • Maintain operational controls to mitigate risk.

  • Ensure adherence to internal policies and procedures.

    Third‑Party & Partner Operations

  • Manage operational relationships with external partners.

  • Ensure service delivery standards are met by third‑party providers.

    Qualifications & Experience

    Education

  • Bachelor’s degree in Business Administration, Operations Management, Finance, or related field.

  • Master’s degree desirable.

    Experience

  • Minimum 8–10 years’ operational leadership experience.

  • At least 5 years in senior operations management.

  • Experience in fintech, mobile money, telecommunications, banking, or payment services.

  • Proven track record in transaction operations, settlements, and reconciliations.

  • Experience in regulated financial environments highly desirable.

    How to Apply

    For more information and job application details, see; Savanna Fibre Uganda Chief Operations Officer Jobs

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