Sanergy Customer Support Associate Jobs in Kenya
Sanergy Customer Support Associate Jobs in Kenya
About Sanergy Sanergy is an award-winning social venture based in Nairobi, Kenya.
We undertake three exciting lines of work:
We provide safe, sustainable sanitation services to residents living in urban informal settlements of Nairobi and Kisumu using end-to-end non-sewered sanitation solutions.
We implement a circular economy model to sustainably manage sanitation and organic waste generated in cities. Using technologies developed in-house, we upcycle the waste into insect-based protein for animal feed, organic fertilizer, and biomass fuel. We operate the largest organics recycling plant in East Africa.
We partner with cities to develop and deliver safe sanitation and waste management for urban residents. Using a systematic methodology, we match cities’ sanitation and waste management needs with technology and service delivery models, and then offer clear guidance on the steps that governments, funders, service providers and technology developers can take to develop and implement integrated service delivery systems.
Operational since 2011, the Sanergy group serves over 140,000 urban residents with safe sanitation services every day.
Sanergy collects and treats over 12,000T of waste per year, and successfully sells its agricultural end-products to farmers in over 20 counties in Kenya, who see improved yields and increased incomes.
At the same time, we have built a team of over 400 employees from diverse backgrounds who solve diverse problems, but all embody the drive, creativity, teamwork, and passion that make us achieve our goals.
For our work, we have been recognized by the Gates Foundation as part of the 2030 Sustainable Development Goals accelerator; by Fast Company as one of the 10 most innovative companies in the world doing social good and one of the 10 best companies in Africa, by Earthshot Prize as a Finalist a and the Food Planet Prize for our innovative circular economy approach.
About the role
The Customer Support Associate 2 will ensure that new customers are
onboarded properly and provide support to Fresh Life Operators (FLOs).
In particular, the Associate is expected to convert leads to opportunities and ensure continued support to FLOs run their Fresh Life Toilets (FLTs) successfully, ensure hygiene and cleanliness standards are well maintained, also ensure all cases are resolved on time.
Additionally, the Associate will support network growth by securing referrals from existing customers and ensuring the same network is sustained.
Duties and Responsibilities
Deliver high-touch customer service through phone calls and one on one conversations.
Exercise good oral and written communication skills.
Knowledge of CRM use and ability to manage a call center
Be thorough and pay attention to detail
Have knowledge in report writing
Be flexible and adaptable to work in the community.
Demonstrated experience building relationships with stakeholders
Experience with collecting and managing data
Knowledge of Kisumu and low-income areas
Customer onboarding and after-sales support
Demonstrated experience in the sanitation sector and knowledge of sanitation
Ability to use MS Word, Excel, and PowerPoint – medium level proficiency required
Above all (and more essential than any academic qualification!) you must be practical, self-driven, resourceful, efficient, and energetic!
Qualifications
Degree Holder; Business Admin or Social Sciences
At least 2 years of relevant experience
Working in informal settlements will be an added advantage.
Proficiency in speaking Kiswahili, English, and Dholuo.
Physically fit.
How to Apply
For more information and job application details, see; Sanergy Customer Support Associate Jobs in Kenya
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