Salt Service Delivery Manager Jobs in Kenya

Salt Service Delivery Manager Jobs in Kenya



We are currently recruiting for a Service Delivery Manager to join a leading Microsoft Gold Partner Consultancy in Nairobi.


Requirements


  • Be a major influencer in the development of a new managed service practice for international customers focusing on Windows 10 and Office 365
  • Have proven experience working in an ITIL environment
  • Take ownership of ITSM platform for the company
  • Continuously look to improve the service offered to customers, through both technology and customer service
  • Have previously managed a team and supported in the development and growth of that team
  • Contribute to planning and delivery of the overall customer IT strategy, concentrating on cost reduction and service improvement
  • Produce management reports for the customer and internal management, providing analysis, feedback and actions based on trends, root cause analysis and other reports for both internal use and customers
  • Manage customer service review meetings, workshops and presentations to support collaborative issue resolution, service improvements and knowledge sharing
  • Be willing to travel internationally on occasion
  • Manage the team and service through KPIs
  • Maintain service levels within the team and where there are bespoke requirements within a customer contract
  • Responsible and accountable for the management of day-to-day operations to ensure contractual commitments and service levels are met
  • Be an escalation point for customers and internal staff where required


    How to Apply


    If this role interests you then please feel free to apply or email me directly at abasley@welovesalt.com by 4th September 2019.


    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***