Salt Employee Benefits Administration Manager Jobs in South Africa


Salt Employee Benefits Administration Manager Jobs in South Africa;The Administration Manager leads and manages the Cape Town administration team to ensure accurate, efficient, and consistent service delivery. The role supports the growth and scalability of SALT’s Umbrella Funds by ensuring member and employer administration processes remain effective, controlled, and responsive to business needs. As membership and employer numbers increase, the Administration Manager plays a critical role in maintaining operational quality, supporting employee performance, and ensuring resilience.

Key Responsibilities

  • Oversee day‑to‑day administration and operational performance.

  • Manage workload allocation and service quality.

  • Maintain operational risk controls and discipline.

  • Achieve SLA targets and escalate issues timely.

  • Promote a strong client‑focused service culture.

  • Support operational readiness as Umbrella Funds grow.

  • Supervise administrators and coach staff.

  • Monitor team productivity and performance.

  • Manage new client set‑up, installation, and onboarding.

  • Draft client special rules in line with templates.

  • Monitor and track S13A contributions monthly.

    Qualifications

  • Knowledge and experience in Employee Benefits / Retirement Funds essential.

  • Background in Business Administration, Financial Services, Operations Management, or Business Management.

  • Minimum qualification: Matric plus relevant certificates/diploma in employee benefits, Excel, MS Word.

  • Retirement fund, employee benefits, regulatory, or management qualifications advantageous.

    Experience Required

  • Minimum 5
    years’ relevant experience in retirement fund or employee benefits administration.

  • Experience in member and employer administration, benefit and claims processing.

  • Proven track record in administration operations management.

  • Minimum 3 years’ management/supervisory experience.

  • SLA and turnaround‑time management.

  • Quality assurance and operational controls.

  • Client and stakeholder servicing.

  • Operational reporting, complaint resolution, and process improvement.

    Leadership & Behavioural Competencies

  • Leadership and accountability.

  • Client centricity and operational discipline.

  • Problem‑solving and decision‑making.

  • Planning and organisation.

  • Coaching and people development.

  • Clear communication and stakeholder management.

  • Attention to detail, integrity, and professionalism.

  • Change management and adaptability.

    How to Apply

    For more information and job application details, see; Salt Employee Benefits Administration Manager Jobs in South Africa

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