Sales Supervisor Jobs in Kenya

The Sales Supervisor leads a team to ensure a world class customer service experience to customers. The Sales Supervisor must demonstrate ability to motivate customer service representatives, and proactively identify solutions that address both technical and strategic issues.


Responsibilities

  • Distribution and territory management by ensuring that all mobile money Agent/Merchant stores and Partner/Retail outlets are visited as per assigned route plan.
  • Merchant recruitment and activation.
  • Delivery of business tools and reconciliation of the same.
  • Supporting Agents/Merchants, partner and retail outlets achieve sales through implementation of in-market sales and promotion programs.
  • Tracking of sales and mobile money float to ensure availability of products and float to consumers always.
  • Training of Agents/Merchants and their staff
  • Consumer training and awareness of company products and services
  • Ensuring branding and compliance standards are maintained across all channels as well as ensuring all company materials are deployed to all outlets as per merchandising standards.

    Qualifications

  • Undergraduate degree or equivalent experience in a related field
  • 5 years’ experience managing customer service teams

    Preferred Qualifications:

  • Telecommunications product and service knowledge
  • Experience in managing projects with end-to-end process and business impact.
  • Proficiency with the Microsoft suite of applications: Project, PowerPoint, Excel and Word.

    How to Apply

    Qualified and interested candidates who meet the requirements should send their applications by 15th May, 2018 to: jobs@hcsafrica.com

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