Sales and Client Relations Officer Job in Nairobi, Kenya
Sales and Client Relations Officer Job in Nairobi, KenyaIndepth Research Services LtdLocation: Nairobi, KenyaPosition: Sales and Client Relations Officer
We are Africa’s leading training and consultancy center since 2003, offering technical consultancy and training services designed for individual and organizations in the agriculture, climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water and sanitation sectors.
We seek to recruit an aggressive, confident, fluent, mature and keen to detail Sales and Client Relations officer to manage all communications, both internally and externally on full time basis.Pro-actively engage with customer to identify potential opportunities
Actively seeking out new sales opportunities through cold calling, networking and social media
Keep a record of all leads and upsell/resell where possible
Update & maintain customer records
Negotiate/close deals and handle complaints or objections
To take accountability for timely, comprehensive and conclusive customer responses through email, letters, phone calls and all official communication.
Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
Escalating and resolving areas of concern as raised by clients
Building and maintaining relationships with clients
Conducting business reviews to ensure clients are satisfied with our products and services
Receiving leads from the marketing team and following up on progress
Liaising with internal departments to ensure client needs are fulfilled effectively.
Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time.
Degree in Marketing or Business Management.
Accounting certification from a recognized institution.
2 year or more working experience in sales and customer service
Knowledge of digital marketing will be an added advantage.
Experience serving clients from the public and NGO sectors.
Experience in serving international clients.
Excellent problem-solving skills.
Excellent Communication skills, both oral and written
Presentable and an outgoing personality
Administrative writing and reporting skills
Ability to multi-task and get things done to completion
A team player with a positive attitude and good interpersonal and communication skills
Ambitious, hardworking and creative
Should be able to comply with daily reports.
How to Apply:
If you meet the above criteria, please send your application letter and CV to email@example.com with the subject title
‘Sales and Client Relations Officer’ on or before 22nd September 2018.
Only shortlisted candidates will be contacted.
Kindly indicate current/expected salary on your CV.
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.