Sailor's Lounge Guest Services Supervisor Jobs in Nigeria

Sailor's Lounge Guest Services Supervisor Jobs in Nigeria


Position Summary

  • Oversees all guest services operations, including reservations, PBX, bell staff, and transportation services to ensure quality and guest satisfaction.

  • Good through knowledge of property management software (PMS) and hotel reservation software.

    Duties and Responsibilities

  • Trains new Guest services department personnel.

  • Answers letters of inquiry regarding rates and availability.

  • Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.

  • Maintains a detailed knowledge about the hotel's services and hours of operations.

  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

  • Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.

  • Check guests in and out, including preparation of guest bills and authorising payments.

  • Responsible for cash handling including float and banking.

  • Dealing efficiently with day to day billing and guest service queries.

  • Report anything considered a health and safety hazard.

  • Using information available, plan and control both the preparation of future shifts and effective communication to the team.

  • To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.

  • Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the GM.

  • Lobby duty plays a key role in the success of the movement of our guests around the hotel.

  • Prevent abuse and/or destruction of hotel property.

  • Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.

  • Knows all safety and understands emergency
    procedures and how to act upon them.
  • Understands accident prevention policies.

  • Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.

  • Good understanding about the Property management software (PMS).

  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy and procedure.

  • Do service recovery procedures.

    Prerequisites

    Education

  • Minimum BSc Hospitality Management. Well-spoken in the English language. Write, and understand English language.

    Experience

  • Minimum three years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

    Application Closing Date

  • 31st August, 2020.

    How to Apply

  • Interested and qualified candidates should send their CV to: hr@sailorsloungelekki.com using the "Job title" as subject of the email.

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