Safepak Limited - Customer Care Representative - Jobs in Kenya
Safepak Limited - Customer Care Representative - Jobs in KenyaPosition Title: Customer Care Representative
Sales & Admin Manager
General Responsibilities / Duties
Managing incoming calls and customer service inquiries.
Identifying and assessing customers’ needs to achieve satisfaction.
Writing down customer orders and issue the orders to dispatch.
Ensuring that the payments for cash sales are done before receipts for any order are generated.
Coordinate on delivery of customer’s order to ensure all the deliveries have been done on time.
Give instructions in the evening to ensure all trucks have been loaded in the evening for the morning deliveries.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal /customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Recommends potential products to management by collecting customer information. Contributes to team effort by accomplishing related results as needed.
Take extra mile to engage customers.
How to Apply
Interested and qualified candidates should apply online by 14th April 2019
Email your application and CV to firstname.lastname@example.org
For more information and job application details, see; Safepak Limited - Customer Care Representative - Jobs in Kenya
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