Safaricom Support Engineer Kenya Jobs

Safaricom Support Engineer Kenya Jobs

We are pleased to announce the following Job Opportunity in Digital IT Planning and Delivery Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Manager – Support Revenue Management, the position holder will work with the Revenue Management Support, planning and products team and will be expected discharge duties towards supporting and maintaining the system within the set KPIs.


  • Support and maintenance of the revenue management system
  • Implementation and integration of new hardware/software
  • Installation and integration projects
  • Optimization of existing systems and
  • Internal Process Improvement
  • Addressing customer complains
    Bill run
  • Ensuring uptime of the revenue management systems
  • Responding to Faults and on call for emergency response
  • Optimization and automation of operational tasks
  • Analyze IN network on a weekly basis against the KPI
  • Reporting on systems performance, tickets and incidents


  • A degree in IT, computer science, Telecommunication or Electrical Engineering
  • Strong Linux/Unix skills, scripting
  • Strong database skills
  • Software development skills; Java or python programming is a must
  • Strong analytical and problem solving abilities.
  • Excellent verbal and written communication skills.
  • Team player.
  • Organized and detail oriented.
  • Experience of Huawei Convergent Billing System (CBS) will be an added advantage
  • Knowledge of GSM technologies

    How to Apply

  • Interested candidates should apply online by 25th December, 2018

  • For more information and job application details, see; Safaricom Support Engineer Kenya Jobs

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