Safaricom Service Availability Devops Engineer Jobs in Kenya

Safaricom Service Availability Devops Engineer Jobs in Kenya

Department Description

  • We are pleased to announce the position of a Service Availability DevOps Engineer in the Billing and Core Applications within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

  • Reporting to the Engineering Lead – Service Availability, the position holder will be tasked with monitoring and improving the operational aspects of all systems in scope within DIT. Drive automation and Dev-ops across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels.

    Job Responsibilities

  • Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software.

  • Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures.

  • Developing and executing automation scripts and maintenance jobs.

  • Onboarding DIT systems to the service monitoring tools (APMs).

  • Clearly document any monitoring gaps noted and collaborate with the relevant teams to ensure timely closure.

  • Performance of Applications error analysis and follow-up to ensure optimal customer experience.

  • Deployment of planned & operational changes on systems in scope.

  • Support all Digital squads to ensure new products are monitored.

  • Support in Zero touch Operations initiatives.


  • Bachelor’s Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.

  • At least 2 years’ experience in a busy telco or IT setup.

  • Domain knowledge in at
    least 3 of the following areas , Databases, Containerization, VAS, Integration, Virtualization, Cloud (AWS or Azure), Orchestration (Kubernetes), App development (Android / IOS)

  • Good understanding of the micro service architecture & appreciation of the traditional/ classic SOA

  • Technical Knowledge of working on Dev-Ops

  • Ability to manage a team having leadership skills, ownership of issues been analytical and a problem solver

  • Being able to implement strict change management policy

  • Good understanding of back-end programming such us Python, Java, NodeJS or Javascript.

  • Knowledge on front end programming will be an added advantage.

  • Formulate SLAs for each level of incident and therefore implement a service management approach for all types of services rendered.

  • Be well versed with modern monitoring tools and systems with experience in APMs such as Dynatrace, AppDynamics, New Relic, Splunk etc.

  • Well versed with SRE concepts with respect to providing stable services to customers and adhering to availability KPIs ,Service Level Objectives, Service Level Indicators & conforming to target monthly error budget.

    How to Apply

  • For more information and job application details, see; Safaricom Service Availability Devops Engineer Jobs in Kenya

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