Safaricom Senior Officer - Fraud Detection & Analytics Jobs in Kenya

Safaricom Senior Officer - Fraud Detection & Analytics Jobs in Kenya

  • We are pleased to announce the following vacancy in Senior Officer – Fraud Detection & Analytics. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Description

  • Reporting to the Senior Manager – Fraud Detection & Analytics, the Senior Fraud Officer is responsible for carrying out Fraud Reviews/ Forensic Audits, close alarms and alerts; and manage customers, business partners and internal fraud issues.

    Key Responsibilities

  • Proactively conduct Fraud Reviews/ Forensic Audits in critical or high fraud risk areas across the business;
  • Analyse and monitor unusual data patterns that may indicate fraud/ unethical conduct. Spot negative trends, and potential risky behaviour;
  • Analyse and close alarms and alerts generated through detection systems and provide user feedback on optimization of alarm rules to improve detection;
  • Management & closure of Fraud related escalations from customer facing functions in the business. Support projects and initiatives are aimed at improving customer experience



  • Bachelor's degree in IT or Business-related discipline;
  • Certification in a fraud related discipline, in particular A Certified Fraud Examiner (CFE);
  • Proven hands on fraud experience in a financial environment with knowledge of GSM network;
  • A Conceptual thinker able to work independently, with ability to wade through data and arrive at conclusions
  • Good communication skills - written and verbal - to succinctly present findings and communicate with a variety business partners;
  • Good knowledge of mobile network operator’s business models and processes.

    For more information and application details see;Safaricom Senior Officer - Fraud Detection & Analytics Jobs in Kenya

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