Safaricom Senior Officer - Business Resilience Jobs in Kenya

Safaricom Senior Officer - Business Resilience Jobs in Kenya

Brief Description

  • Reporting to the Manager - Business Assurance, the position holders overall purpose is to ensure key deliverables for the business assurance chapter are met in keeping with the chapter’s mission of protecting revenues through crafting ways to review product delivery within various commercial business units Guarantee safety of Safaricom revenues by ensuring all Products on different revenue streams are properly configured and any leakages are detected within SLA and mitigated in line with revenue assurance policies.

    Key Responsibilities

  • Build synergies with product owners and various delivery leads to ensure proper cascade of business assurance best practice in line with revenue protection strategies.
  • Advice the Commercial business units on any potential risks that may hinder the reputation, safety, security, existence and profitability or financial prosperity of the organization in relation to our new products, services and enhancements.
  • Ensure that new products, services, and promotions are functioning as intended and billing correctly and assured on time through user stories reviews, risk assessment, testing, follow up and tracking of issues to ensure closure
  • Carry out comprehensive reviews for all new revenues streams to ensure they are accurately reported.
  • Weekly reporting on Commercial business units’ initiatives and performance tracking of different products
  • Ensure all new products captures all information needed for reporting in alignment to CDR’s and in compliance with reporting standard (IFRS 15).
  • Proactively identify and report on all areas that are susceptible to revenue leakage from epic user stories to minimum viable product (MVP).
  • Manage the development of appropriate processes, procedures and controls that will ensure all products and services adhere to business assurance controls and all risks are mitigated.
  • Follow up for resolution of all revenue leakage gaps identified during product delivery within
    the agreed timelines.
  • Recommend policies and procedures to help identify revenue leakage in the various product delivery pipelines and reduce incidences of revenue loss within the organization.
  • Perform end to end functionality tests in liaison with the quality assurance teams and billing teams and deliver a leakage proof product
  • Ensure that all products and services are provisioned, rated and billed accurately.
  • Ensure that all management requests are delivered within agreed timelines.
  • Analyze business cases with a view to identify risk gaps with billing and functionality of the target products.
  • Review product specifications identifying dependencies with potential leakage gaps from billing to provisioning ecosystems.
  • Define and adopt both short and long-term approaches to cater for the growth of the new product from cost and revenue related metrics that will be used as the heartbeat for measuring margin targets as defined in the business case.
  • Ensure all new products adhere to financial reporting standards-IFRS15.


  • A graduate with a degree in Computer science, IT, Engineering, Economics or Commerce.
  • Professional certification in big data, cloud, Dev-ops, auditing, risk management and information systems will be added advantage
  • Ability to analyze significant amounts of data and information
  • Have strong business acumen
  • Highly developed interpersonal and communication skills

    For more information and application details see;Safaricom Senior Officer - Business Resilience Jobs in Kenya

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