Safaricom Regional Route to Customer Development Lead - Jobs in Kenya

Safaricom Regional Route to Customer Development Lead - Jobs in Kenya

  • We are pleased to announce the following vacancy of Regional Route To Customer Development Lead within the Channels & Distribution Division that will be located in Greater Western and Nairobi. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Description
  • Reporting to the RTC Transformation Lead, the position holder will drive RTC strategy across Safaricom value chain by building a world class route to customer system. This is a commercial position aimed at building RTC development knowledge and awareness within the salesforce as well as with key stakeholders, to drive customer loyalty and demand

  • Create advantaged Route to Customer in all Regions, focusing on salesforce effectiveness, distributor management, advantaged trade terms, commercial plans and demand forecasting
  • Ensure execution of our customer and consumer programmes and therefore transform Route to Customer in order to establish this as an area of competitive advantage to ensure we win now and in the future
  • Develop a proper RTC leveraging on our distribution channel and propose deliverable actions, plans and initiatives to accelerate growth
  • Own, develop and drive the relationships and the commercial agenda through influencing customers
  • Gather insights on prevailing market dynamics to grow numeric distribution
  • Implement tactical and strategic plans to beat competition
    Implement distributor operational effectiveness to required standards
  • Reviewing distributor performance to gain insights and target impactful activities with desired Return on Investment (ROI)
  • Drive contact with Regional Safaricom distributors. Hold regular
    business reviews with key distributors focusing on growth drivers
  • Develop and implement a Capability training program for the Distributor Leadership Team in conjunction with Commercial Ops, Finance, HR, etc.
  • Initiate and take leadership in implementing motivating incentives to the distributor/partner teams to support new route to market
  • Build productive working relationships with customers (Internal and external) and regional sales team

  • A Bachelor’s degree in a relevant field
  • At least 6 years management experience in a FMCG with experience across commercial and other functions
  • Demonstratable experience in managing distributors/partners in an assigned jurisdiction
  • Demonstratable experience in developing and implementing Joint Business Plans (JBPs) with partners
  • Strong track record in People Management and delivery in in a matrix organization
  • Experience in developing and implementing capability programs for partners
  • Developing and maintaining relationships with clients, external suppliers and commercial partners
  • Well-developed commercial awareness and customer focus
  • Deep analytical and critical thinking skills
  • Effective communication and presentation skills
  • Negotiation and influencing

    How to apply
    For more information and job application details, see; Safaricom Regional Route to Customer Development Lead Jobs in Kenya

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