Safaricom Network Administrator Jobs in Kenya

Safaricom Network Administrator Jobs in Kenya

Job Description

Reporting to the Manager – IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.


  • Advises on the communications requirements of installed and planned networked information systems.

  • Carries out surveys to establish network connection requirements.

  • Maintain system standards and procedures on network related issues and technically enforce the same.

  • Working with the Digital Engineering team on providing various cloud solutions and integrations.

  • Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger.

  • Monitors, administers and maintains network security, countermeasures for availability and safety

  • Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC.

  • Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and new products and services

  • Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary.

  • Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.

  • Implements and administers the SFC internet connection, mail gateways and security.

  • Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.

  • Documentation of network, network design hardware and software inventory.


  • Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure.

  • A solid background in Linux/Unix and Windows server
    system administration

  • Understanding of cloud infrastructure and security requirements

  • Deep Knowledge of Voice Systems – call Manager, Genesys

  • Knowledge and integration of SIP and PSTN.

  • Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE)

  • Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS)

  • Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls.

  • Formal professional training or work experience in networking and communication technologies.

  • Knowledge of a networking environment

  • Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies

  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired

  • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses

  • Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).

  • Basic understanding of dynamic routing protocols a plus.

  • Good working knowledge of basic firewall configuration concepts (ACL, NAT/PAT, routing statements, ports, protocols, VPNs

  • General exposure to firewalls, switches, routers, and other networking devices.

  • Knowledge of cisco Voice systems including cisco call manager, Webex

    How to Apply

    For more information and job application details, see; Safaricom Network Administrator Jobs in Kenya

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