Safaricom M-Pesa Africa – Head of Financial Services Jobs in Kenya

Safaricom M-Pesa Africa – Head of Financial Services Jobs in Kenya

About M-Pesa Africa

M-Pesa Africa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

M-Pesa Africa is currently supporting 6 markets and scaling with a mission to build a ONE M-Pesa, the largest FinTech and digital ecosystem in Africa by 2025.

The Commercial team at M-Pesa Africa works with the M-Pesa leadership across our 7 Operating countries to co-create the product strategy, drive thought leadership, design new products and features, set commercial priorities with the engineering teams and lead business development for strategic multi-country partnership opportunities.

M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their limited resources. The financial services portfolio spans credit, savings, wealth management and insurance.

Role purpose:

The position holder will be responsible for driving the strategy creation and execution with a team of product managers across this product set. This includes ensuring co-creation with and alignment of the roadmaps with leadership in each market and maintaining customer centricity throughout.

It also includes leading key partnerships to realise our objectives. The North Star for this role will include number of active customers adopting affordable financial services and roadmap execution.

Responsibilities; -

Champion Financial Services Product Strategy:
Spearhead the strategy to achieve M-Pesa Africa’s vision to democratize access to financial services.

Build and lead a world class product management team that drives innovation across the financial services portfolio.

Champion customer centricity across the portfolio; ensure the voice of customers across different segments is central to new product development.

Business Development:

Spearhead strategic partnerships to catalyse the growth of the financial services ecosystem.

Lead key negotiations to create win-win partnerships and grow the pie.

Focus on execution of the Financial Services

roadmap to drive revenue:

Rally the management team and other product creation colleagues to unblock issues and drive timely results.

Support the resolution of regulatory blockers to drive regulatory approvals for product releases.

Drive a relentless focus on the feedback loop and performance to refine platform capabilities, product offerings and the execution approach.

Build "trusted advisor" relationship with M-Pesa markets:

Establish strong relationships with the management and working teams across markets, built on trust.

Drive the convening and sharing of best practice between markets to ensure co-creation through the product lifecycle and alignment on the vision of ONE M-Pesa across markets.

Key performance indicators:

Number of customers and merchants actively using financial services

Financial Services Revenue

Size of the portfolio

Speed of roadmap execution

NPS

Qualifications

Core competencies, knowledge and experience; -

15 years of professional experience, ideally with a bank or financial service provider in Africa.

Strong knowledge of mobile money, fintech and financial services.

Experience of product management; especially within agile methodologies

Understanding of regulatory environment and future direction of regulation

Analytical bent of mind, structured thinker with strong business acumen.

Results-driven self-starter.

Solid influencing and negotiation skills

Must have technical / professional qualifications:

Master’s degree required.

Contagious passion for, and commitment to driving mobile money growth and innovation.

What you can expect from us:

We believe in a fair and robust interview process

We have a robust flexible total reward scheme

Dedicated support and mentoring/coaching

Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

How to Apply

For more information and job application details, see; Safaricom M-Pesa Africa – Head of Financial Services Jobs in Kenya

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