Safaricom Kenya M-Pesa Africa: Executive Head of Product – Digital Jobs


Safaricom Kenya M-Pesa Africa: Executive Head of Product – Digital Jobs;M‑Pesa Africa is the largest FinTech in Africa, serving over 60 million customers and 5 million businesses across Financial Services, Enterprise, Merchant, and Retail. With headquarters in Nairobi and Johannesburg, M‑Pesa operates in Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.

The Executive Head of Product – Digital (EHOD – Digital) will champion the digital transformation of M‑Pesa as millions of customers and merchants transition from feature phones to smartphones. This role is the “linchpin” between engineering teams and the business, ensuring customer‑centric design, industry alignment, and stakeholder engagement.

Key Responsibilities

Champion App Product Strategy & Execution

  • Own the vision for the consumer fintech app across 7 markets

  • Lead 80+ people across Engineering, UX, and Product to achieve delivery

  • Drive roadmap development, incorporating industry and customer research

  • Advocate for superior customer experience via UI/UX and customer journeys

  • Prioritize product backlog for business impact and customer experience

  • Rally cross‑functional teams (developers, analysts, architects, delivery managers, operations) to deliver results

    Spearhead Partnerships to Drive Innovation

  • Define partnership strategy for loyalty and rewards to drive engagement

  • Negotiate commercial and product terms with 3rd parties across 7 markets

  • Support legal contracting and business development initiatives

    Build Trusted Advisor Relationships

  • Co‑develop launch and go‑to‑market plans with local
    product managers

  • Provide strategic support on digital strategy and business case

  • Drive commercial rationalization of service roadmaps across multiple markets

    Qualifications

    Core Competencies, Knowledge & Experience

  • Strong knowledge of mobile money, fintech, and financial services

  • Experience with emerging market consumers and multicultural sensitivity

  • Deep understanding of digital product lifecycle and mobile/software development

  • Experience with Agile/Lean management

  • Strong analytical, structured thinking, and business acumen

  • Results‑driven self‑starter with solid influencing and negotiation skills

    Education & Experience

  • Minimum 8 years’ professional experience, with at least 5 years in digital product management at a fintech, bank, or digital business

  • Bachelor’s degree required; Master’s degree preferred

  • Certification in Scaled Agile Framework

  • Passion for driving mobile money growth and innovation

    How to apply

    For more information and job application details, see; Safaricom Kenya M-Pesa Africa: Executive Head of Product – Digital Jobs

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