Safaricom Kenya Manager – International Voice Jobs
Job Summary
Lead the strategic growth, transformation and commercialization of Safaricom’s International Wholesale Voice business through carrier ecosystem management, commercial innovation, network economics optimization and automation-led operations.
Drive sustainable revenue growth, traffic monetization, partner management, voice innovation and service excellence while strengthening Safaricom’s position as a leading regional and global voice interconnect provider.
Key Responsibilities
Develop and execute strategies that drive revenue growth, value realization and profitability within the international voice portfolio.
Drive inbound international voice traffic growth and maximize network utilization.
Optimize pricing, routing economics and commercial performance through analytics, automation and AI-driven insights.
Provide commercial direction for routing optimization, Least Cost Routing (LCR) governance and traffic management initiatives.
Monitor portfolio performance and implement continuous improvement initiatives through agile execution and data-driven decision-making.
Manage strategic relationships with international carriers, mobile network operators (MNOs), OTT providers, application providers and voice ecosystem partners.
Lead commercial negotiations, carrier agreements, contract renewals and strategic partnership engagements.
Expand Safaricom’s international voice reach through direct interconnections, traffic agreements and ecosystem collaborations.
Secure long-term traffic commitments and sustainable revenue opportunities from strategic partners.
Develop joint business plans and growth programmes with key carrier and ecosystem partners.
Drive automation and digitization of partner onboarding, governance, reporting and lifecycle management processes.
Monitor and improve partner performance through analytics, automation and AI-enabled insights.
Identify and commercialize new voice monetization opportunities including international transit, SIP interconnect, enterprise voice services, CPaaS, DID, ITFS, Voice Quality-on-Demand (QoD), Voice Biometrics and application-driven communications.
Develop innovative commercial propositions and growth models for emerging communication services.
Monitor market, technology and regulatory trends impacting international voice and communications ecosystems.
Leverage automation, artificial intelligence and advanced analytics to improve operational efficiency and business performance.
Govern contracts, settlements, billing integrity, reconciliations and financial controls.
Collaborate with Finance and Commercial Excellence teams to ensure reporting accuracy and audit readiness.
Manage partner disputes, commercial risks, fraud risks, credit exposure and business continuity concerns.
Ensure compliance with contractual, regulatory and industry obligations.
Collaborate with Revenue Assurance and Fraud Management teams to protect revenues and strengthen control environments.
Improve settlement governance and financial controls through automation and AI-driven controls.
Drive service availability, quality of service (QoS), operational resilience and SLA performance.
Champion predictive monitoring, AI-enabled service management and self-healing operational capabilities.
Lead resolution of operational issues and continuous service optimization initiatives.
Accelerate touchless operations and straight-through processing across onboarding, routing, settlements and reporting.
Deliver an Always-On partner experience through proactive service management and operational excellence.
Represent Safaricom in industry forums,
carrier events and strategic ecosystem engagements.
Monitor competitive developments, regulatory changes and emerging technologies affecting international voice services.
Translate market intelligence into actionable commercial, operational and strategic initiatives.
Identify emerging traffic opportunities, monetization models and strategic partnerships.
Contribute to Safaricom’s wholesale mobility, voice transformation and network monetization strategy.
Uphold company policies, codes of conduct and governance standards.
Promote compliance with health, safety and wellbeing policies in all work activities.
Qualifications
Bachelor’s Degree in Telecommunications, Engineering, Information Technology, Business, Economics, Finance, Marketing or a related field.
MBA or Master’s Degree is an added advantage.
Professional certifications in GSMA, Carrier Relations, Interconnect, IPX, Product Management, Data Analytics, Artificial Intelligence or Digital Transformation are desirable.
Experience
Minimum twelve (12) years of experience within the telecommunications industry.
At least five (5) years of experience in International Voice, Wholesale Services, Carrier Relations, Interconnect Management or International Business.
Proven track record in revenue growth, traffic monetization and international carrier negotiations.
Extensive experience in voice routing, settlements, interconnect management and international carrier ecosystems.
Demonstrated experience using analytics, automation and AI solutions to improve commercial and operational performance.
Experience leading strategic partnerships, transformation programmes and cross-functional initiatives.
Technical Skills
International Wholesale Voice Management.
Carrier Relations and Ecosystem Management.
Voice Interconnect and Routing Optimization.
Least Cost Routing (LCR) Governance.
Network Economics and Revenue Optimization.
International Carrier Settlements and Reconciliations.
Traffic Monetization and Commercial Strategy.
Voice Fraud Management and Revenue Assurance.
SIP Interconnect and Enterprise Voice Solutions.
CPaaS and Next-Generation Communications Services.
Data Analytics, Artificial Intelligence and Automation.
Strategic Partner and Contract Management.
Telecommunications Regulatory Compliance.
Business Performance Management.
Key Competencies
Strategic Leadership and Commercial Acumen.
Revenue Growth and Business Development.
Negotiation and Influence Skills.
Partnership and Stakeholder Management.
Innovation and Digital Transformation.
Financial and Risk Management.
Market Intelligence and Competitive Analysis.
Decision-Making and Problem-Solving.
Communication and Presentation Skills.
Project and Change Management.
Operational Excellence and Service Management.
Data-Driven Leadership and Performance Optimization.
How to apply
For more information and job application details, see; Safaricom Kenya Manager – International Voice Jobs
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