Safaricom Head of Department Regional Sales and Operations Jobs in Kenya

We are pleased to announce the following vacancy within the Regional Sales and Operations Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Reporting to: the Director – Regional Sales and Operations, the role holder will be responsible for the P&L, topline and bottom-line growth for the business operations in the coast region through superior commercial acumen and excellence in execution.

The role will provide leadership to a cross functional team cutting across Consumer, Marketing, Technology, Enterprise, and Retail functions and deliver regional business goals of Net Promoter Score(NPS) (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership


  • Responsible for achieving the consumer-commercial target of Net Promoter Score, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
  • Design and execute the business unit strategy &drive the performance of Safaricom Brand in the market
  • Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
  • Develop innovative market development opportunities
  • Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the Sales Excellence Execution Daily execution standards
  • Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
  • Support the enterprise ‘go to market’ channel structure at the region
  • Play a leadership role in the Safaricom Foundation initiatives in the region
  • Lead in the delivery of ‘Best Network for You’ customer promise for the Region
  • Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
  • Build and develop high performance teams and drive superior performance standards


  • Degree in Sales & Marketing or a business management discipline
  • Experience in a large organization
    heading an Sales Business Unit/ Profit center
  • Excellent general management & commercial capability
  • Experience in a range of group functions, including sales, marketing, brand management, financial management; network operations
  • Strong customer focus with a proven track record in meeting revenue targets
  • Strong intellectual, strategic, and analytical ability to work cross-functionally with a collaborative style.
  • Excellent people management, with demonstrated ability to hire the best people, coach, motivate and grow high performing teams.
  • Strong experience in building business relationships, negotiating contracts and closing deals with different stakeholders.

    Additional Details

  • As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews

  • An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
  • Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hard copy document.
  • Clearance certificate from a reputable Credit Reference Bureau (CRB)
  • University Degree Certificate Copy of your National ID/Passport

    How to Apply

    Interested candidates should apply online by 28th August, 2018

    For more information and job application details, see; Safaricom Head of Department Regional Sales and Operations Jobs in Kenya

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