Safaricom Engineer - Problem Management Jobs in Kenya

Safaricom Engineer - Problem Management Jobs in Kenya

Engineer-Problem Management - (19000080)

Description

We are pleased to announce the following vacancy in Converged Service Operations Department within Technology Division.

Reporting to the Senior Manager Service Management, the position holder will track initiatives to prevent Problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented.

Spearhead Continuous Service Improvement through coordination, evaluation, execution and monitoring of quality initiatives.

Key Responsibilities:

  • Problem detection, problem logging, problem categorization and problem prioritization.
  • Problem Investigation and diagnosis through Root Cause Analysis.
  • Problem Resolution, Problem Closure and Documentation.
  • Participate in Problem Review meetings.
  • Proactive Problem management.
  • Participate in ITIL Problem Management Process implementation within Technology
  • Participate in the definition of Service Improvement Plan, Measurable Targets and Success Criteria for Network Quality Initiatives.
  • Participate in the identification Network Quality Initiatives in line with Technology objectives; working in liaison with other Technology Departments.
  • Tracking and monitoring of Continuous Service Improvement Initiatives.
  • Participate in PBI problem definition, tracking and reporting.
  • Monitor implementation of health checks recommendations.

    Qualifications
  • Bachelor Degree in Electrical & Electronics/ Telecommunications/Computer Science/IT related course
  • At least 2 - 3 years in GSM related field.
    CCNA certification
  • ITIL Foundation certification
  • ITIL Intermediate certification(s) is an added advantage

    How to Apply
  • Interested and qualified candidates should apply online by 23rd May 2019
  • For more information and job application details, see; Safaricom Engineer - Problem Management Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***