Safaricom Digital Channels Tribe Lead Jobs in Kenya

Safaricom Digital Channels Tribe Lead Jobs in Kenya

We are pleased to announce the following opportunity within the Consumer Business Unit.

In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.

Reporting to the Director-Consumer Business Unit, the position holder will provide leadership to the Tribe and coordinate between Product Owners, Squads and other Tribes to ensure the direction of the Tribe’s targets, KPIs and the business goals (e.g. P&L, NPS, market share, systems availability) are clear.

With end-to-end ownership of the business outcomes and user journeys delivered by the scoped Product/Service Owners, the Tribe Lead will work with wider business stakeholders and lead a Tribe.

Key Responsibilities

  • Strengthen the Agile Way of Working as a role model.
  • The primary responsibility of this role is to facilitate, support and motivate your Tribe members
  • Create and maintain cross-functional collaboration through holistic business awareness, understanding, and effective communication
  • Deliver digital enablers that will assist Business and Agile tribes in fulfillment of customer journeys
  • Digital channel performance & optimizations (e.g. mob/web development)
  • Digital operations and non-journey content development and campaigns
  • Oversee and steer digital transformation progress and KPIs
  • Define the digital channels vision and execution the digital channels roadmap
  • Support other tribes in seamless integration of their digital solutions in relevant digital channels
  • Create and maintain products and services related to Lifestyle, Web & Mobile App
    Own (build, maintain and support) all client journeys related to Security, Identity & Access
  • Management and continuously upgrade them
    Commercialize the Web and APP channels

  • A BSc or Business Degree from a recognized university
  • Over 8-10 years leadership experience in a Technology/IT organization
  • Proven ability of developing and delivering highly engaging and commercially viable digital experiences
  • Certified as Coach or as an Agile Leader with experience in either of two
  • Knowledgeable in Human Centered & Service Design Methodologies
  • Solid management experience and track record in motivating and building strong teams
  • Proven ability to
    build consensus and work effectively within a cross-departmental team
    Note to Applicants
  • As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.
  • An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
  • If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
  • Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only
  • Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
  • Scanned copy of University Certificate or letter from the University requesting for internship
  • Scanned copy of your National ID / Passport-Legal Form of Identification

    How to Apply
  • If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on our recruitment portal and then Click on the apply button. Remember to attach your resume.
  • Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.
  • Interested and qualified candidates should apply online by 5th September 2019
  • For more information and job application details, see; Safaricom Digital Channels Tribe Lead Jobs in Kenya

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