Safaricom Country Delivery Manager Jobs in Kenya

Safaricom Country Delivery Manager Jobs in Kenya


  • We are pleased to announce the vacancy for Country Delivery Manager within M-PESA Africa.

  • In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Detailed Description

  • Reporting to Senior Manager Delivery, the position holder will ensure delivery of new Mobile Money Products, Services and engineering projects.

  • Creation and maintenance of a trusted delivery partnership and guidance of MPA markets in their delivery of local MPA supported services.

  • Vendor management for assigned projects and programmes and mentoring of in-Market resources to ensure synergies remain strong between MPA Market and Partners.

  • Local refinement of a delivery approach to continuously improve Project Delivery metric and Time to Market.

    Job Responsibilities

  • Weekly clarification for markets’ resources, actions and dependencies to enable new service launches

  • Weekly prioritization with other MPA Delivery Squads ensure market deliver their accountabilities into new service delivery activities.

  • Weekly escalation of Market based risks to MPA programme management for solution wide impact reduction.

  • Work with key in Market stakeholders to identify and capture requirements (functional, non-functional and operational) and ensure their timely implementation.

  • Lead and support MPA specialists to provide timely, task suitable design and approach and architecture guides for assigned projects.

  • Work effectively with MPA Commercial and Engineering Product Managers. Ensure acceptance for essential project documents.

  • Ensure that all deliverables, regulatory, fraud, risk, security etal are captured, communicated and meet agreed ‘definitions of done’ before service launch.

  • Undertake and support the generation and approval of Market work requests and offers.

  • Support Markets and suppliers deliver and progress estimates, quotations and plans/backlogs for project delivery. Ensure development of a business case, project mandate and project brief where required for the initiation of new projects.

  • Manage project RAID logs, budgets and expenditure for assigned projects.

  • Represent, support and guide the Markets and squads throughout the projects’ gated delivery process.

  • Support markets to identify solutions for local technical and financial risks

  • Escalate Programme level risks and issues to senior MPA and local stakeholders.

  • Strengthened Market communication plan (feedback loop, scheduled communications/reporting, issue escalation) with local Engineering, Commercial and Ops teams to identify local Market changes and enable Market support for Core Delivery
    Programmes.

  • Establish clear communication plans with Market stakeholders to support decisions, expected deliverables and actions for managed projects and programmes.

  • Arrange Monthly MPA and Market governance meetings for manage Markets and programmes.

  • Deliver a ‘service mentality’ and ‘collaboration approach’ in relationships between MPA and markets.

  • Remain receptive alternative ideas and point of view irrespective of cultural background or seniority level in Vodafone

  • Identify and drive process, product or service improvements to maximise Delivery’s capability.

  • Work effectively and efficiently in a changing environment, understands the customer demands and consistently promotes the benefits from a harmonised Vodafone MPA Architecture.

  • Anticipates internal or external business challenges and regulatory issues. Undertake ongoing research of payment industry best practice and Mobile Money innovations.

  • Agree, develop and manage communications plans for MPA, Market and supplier stakeholders to mitigate inertia and friction delays from poor dependency management and resource availability.

  • Escalate issues and risks to MPA Programme Managers to support the resolution of issues in a timely manner.

    Qualifications

    Job Requirements

  • Degree Qualification - Preferably STEM

  • At least 5 years’ experience in project Management Experience including international suppliers or markets

  • Project Management Qualification - PRINCE 2, APMP or equivalent

  • Agile Project Management Qualification Scrum/Kanban/SAFe or equivalent

  • At least 3 years’ experience in communication and relationship management experience to executive level

  • Excellent problem analysis and resolution skills to support work in reactive and proactive environments

  • At least 2 years’ experience in M-Pesa Mobile Payment or Financial Payment Service

  • Service Operations Qualification – ITIL

  • AML Qualification - ICA Certificate in Anti Money Laundering Awareness

  • Experience in M-Pesa OpCo regulated industry is advantageous

  • Programme Management Qualification and Experience – MSP is desirable

    How to Apply

  • For more information and job application details, see; Safaricom Country Delivery Manager Jobs in Kenya




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