Sacco FOSA Managers Jobs in Kenya

Sacco FOSA Managers Jobs in Kenya

Purpose of the Job
  • To plan, organize and coordinate the FOSA operations and ensure effective and efficient delivery services to the satisfaction of members/customers expectations.

    Key Responsibilities/accountabilities
  • Leads the branch team in the provision of efficient services.
  • Sets goals and objectives for the branch staff and regularly evaluates their performance.
  • Coaches and mentors the branch team
    Management
  • Effectively manages and coordinates the branch operations at minimal costs.
  • Ensures that the branch is appropriately staffed at all times.
  • Aligns the branch operations to the Department’s strategic goals/objectives
  • Contributes to the departmental Plan
  • Creates awareness to the branch staff on the department’s goals/objectives.
  • Ensures his/her branch adherence to the department’s set out goals/objectives
  • Periodically reviews his/her branch performance based on the set out goals/objectives
  • Leads the branch in the delivery of superior customer service
  • Ensures that the branch adheres to the approved customer service charter and all queries raised at the branch level are promptly handled to the satisfaction of the customer/member.
  • Ensures his/her branch staff are regularly trained on delivering superior customer service
  • Ensures that the Head Teller adheres to the approved cash holding limits at all times
  • Ensues that the branch strictly adheres to the approved cash management Policy
  • In conjunction with HR department disciplines branch staff that breach the Cash
  • Works closely with the credit department to ensure customer’s/member’s loans are
    efficiently processed and promptly paid as per the approved service level agreement.
  • Ensures that the branch operation’s manual is strictly adhered to
  • Strives to ensure FOSA operations are aligned to best practices
  • Ensures his/her branch adheres to corporate governance
    principles as laid down in the
    SASRA regulations.
  • Prepares branch operational budget for approval by the Head of FOSA
  • Monitors the branch approved budgets
  • Ensures branch strictly adheres to the approved budget
  • Effectively manages the branch staff
  • Sets performance goals/objectives for the branch staff and regularly monitors their
    performance
  • Appraises Branch staff
  • Prepares monthly, quarterly and annual branch reports

    Other Responsibilities
  • Undertakes any other responsibilities as may be assigned from time to time.

    Experience
  • 5 years’ working experience; of which at least two must be at a management level.

    Academic Qualification
  • Bachelor’s Degree in Business Related Subjects.

    Professional Qualification
  • Post Graduate in Business Administration, Marketing, Customer Service and related areas. A
    professional qualification CPA (K), ACCA. ACA is an added advantage.
  • Technical Skills, General Skills & Personal Attributes

    Technical Skills
  • Business savvy
  • Accounting
  • Marketing
  • Supervisory skills
  • Computer skills
  • Customer Service Training Skills
  • Creative and innovative

    General Skills
  • Communication skills
  • Report writing skills
  • Negotiation Skills
  • Interpersonal skills
  • Conflict Management
  • People Management skills
  • Problem solving skills

    How to Apply
  • Interested and qualified candidates should apply online by 25th July 2019
  • For more information and job application details, see; Sacco FOSA Managers Jobs in Kenya
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