Sacco FOSA Managers Jobs in Kenya
Sacco FOSA Managers Jobs in Kenya
Reporting to Head, FOSA, this position is to plan, organize and coordinate the FOSA
operations and ensure effective and efficient delivery services to the satisfaction of
Key responsibilities include:
LeadershipLeads the branch team in the provision of efficient services.
Sets goals and objectives for the branch staff and regularly evaluates their
Coaches and mentors the branch team
Effectively manages and coordinates the branch operations at minimal costs.
Ensures that the branch is always appropriately staffed.
Department’s goals/ObjectivesAligns the branch operations to the Department’s strategic goals/objectives
Contributes to the departmental Plan
Creates awareness to the branch staff on the department’s goals/objectives.
Ensures his/her branch adherence to the department’s set out goals/objectives
Periodically reviews his/her branch performance based on the set-out goals/objectives
Customer ServiceLeads the branch in the delivery of superior customer service
Ensures that the branch adheres to the approved customer service charter and all
queries raised at the branch level are promptly handled to the satisfaction of the
Ensures his/her branch staff are regularly trained on delivering superior customer
Cash ManagementEnsures that the Head Teller always adheres to the approved cash holding limits .
Ensues that the branch strictly adheres to the approved cash management Policy
In conjunction with HR department disciplines branch staff that breach the Cash
Credit ManagementWorks closely with the credit department to ensure customer’s/member’s loans are efficiently processed and promptly paid as per the approved service level agreement.
Policies and ProceduresEnsures that the branch operation’s manual is strictly adhered to
Strives to ensure FOSA operations are aligned to best practices
Ensures his/her branch adheres to corporate governance principles as laid down
in the SASRA regulations.
BudgetsPrepares branch operational budget for approval by the Head of FOSA
Monitors the branch approved budgets
Ensures branch strictly adheres to the approved budget
People ManagementEffectively manages the branch staff.
Sets performance goals/objectives for the branch staff and regularly monitors their
Appraises Branch staff.
ReportsPrepares monthly, quarterly and annual branch reports
Undertakes any other responsibilities as may be assigned from time to time.
Candidate should have: -5 years of experience
Bachelor’s degree in business related field
Professionally Post Graduate in Business Administration, Marketing, Customer
Service and related areas.
Member of ICPAK with good standing
Technical Skills include: -
Customer Service Skills and
Creative an Innovative.
How to Apply
Interested candidates should apply online by 8th February 2019
For more information and job application details, see; Sacco FOSA Managers Jobs in Kenya
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