Rural Water Managament Solutions County WSP Capacity Strengthening Officer – Integrated WASH and Water Services Jobs in Kenya
Purpose of the Position
Provide hands-on technical assistance, capacity strengthening, coordination, and performance monitoring to county governments, Water Service Providers (WSPs), and other water and sanitation service providers.
Work across urban, peri-urban, and rural WASH systems, supporting improvements in institutional performance, infrastructure and operations, customer and revenue systems, investment planning, climate resilience, and service sustainability.
Key Responsibilities
WSP Capacity Strengthening
Conduct WSP and service-provider capacity assessments.
Support preparation and implementation of performance-improvement plans.
Strengthen governance and management systems.
Support establishment and monitoring of WSP Key Performance Indicators (KPIs).
Coach WSP management and technical teams.
Track implementation of agreed improvement actions.
Technical and Operational Performance
Support providers to improve water production and distribution.
Strengthen network operations and NRW (Non-Revenue Water) management.
Support water-quality management.
Improve metering and connection systems.
Enhance preventive maintenance and asset management.
Support infrastructure rehabilitation initiatives.
Promote energy efficiency.
Improve service reliability and continuity.
Customer and Commercial Performance
Support improvement of customer databases.
Strengthen billing systems and revenue collection.
Improve meter management processes.
Support complaints management systems.
Enhance customer communication mechanisms.
Strengthen payment systems.
Support commercial performance monitoring.
Investment Planning
Support county and WSP investment planning processes.
Identify priority infrastructure and service gaps.
Develop technical inputs for investment cases.
Link investment priorities to WSP business plans.
Support preparation of investment-ready project concepts.
Facilitate engagement with financing institutions and private-sector partners.
Rural and Small Water Providers
Support rural and small providers in strengthening governance systems.
Improve operations and maintenance (O&M) practices.
Enhance financial sustainability.
Strengthen tariff and revenue systems.
Build operator capacity.
Improve customer management systems.
Strengthen asset management.
Support delegated management arrangements and service-level agreements.
County Coordination
Maintain engagement with county departments responsible for water and WASH.
Coordinate with WSPs, rural water providers, community institutions, private operators, sanitation/FSM actors, regulators, and other sector stakeholders.
Maintain a county action tracker and follow up agreed actions to completion.
Sanitation and FSM Integration
Support county-level coordination of water and sanitation interventions.
Identify service-delivery gaps.
Facilitate linkages with sanitation and faecal sludge management (FSM) providers.
Support integration of sanitation priorities into county and WSP plans.
Monitor implementation of agreed county-level actions.
Climate Resilience and Sustainability
Integrate drought resilience into county and WSP planning.
Support climate-risk assessments.
Promote source and infrastructure protection.
Incorporate water-resource considerations into planning.
Promote energy efficiency and solarization where appropriate.
Support resilient operations and maintenance systems.
Promote long-term
financial sustainability.
Capacity Building and Knowledge Transfer
Deliver and facilitate practical training programmes.
Coach county and WSP staff.
Develop and adapt SOPs, tools, and management templates.
Facilitate peer learning initiatives.
Document lessons learned and innovations.
Promote institutional ownership of systems introduced through the programme.
Monitoring and Reporting
Maintain county implementation and performance trackers.
Monitor agreed WSP KPIs.
Document technical assistance and capacity-building activities.
Track progress against county action plans.
Identify risks and recommend corrective actions.
Prepare periodic county progress reports.
Provide data and evidence for Pathway 2 reporting.
Key Deliverables
County WSP/Service-Provider Capacity Assessment.
County WSP Performance-Improvement Plans.
County WSP Action and KPI Tracker.
Customer Management and Revenue-System Improvement Actions.
Infrastructure and Asset-Management Improvement Actions.
DMM/PPCP Development and Operationalisation Actions.
County/WSP Investment Planning and Investment-Readiness Inputs.
Capacity-Building and Coaching Records.
County Stakeholder Coordination Records.
Climate Resilience and Sustainability Actions.
Sanitation and FSM Coordination Actions.
Quarterly County Progress Reports.
County Institutionalisation and Handover Plan.
Qualifications and Experience
Minimum Qualifications
Bachelor’s Degree in Civil Engineering, Water Engineering, Environmental Engineering, Natural Resources, Public Health, Development Studies, Social Sciences, or another relevant discipline related to water and sanitation.
Postgraduate qualification is an added advantage.
Professional registration or membership, where applicable, is an added advantage.
Experience
At least seven (7) years of relevant professional experience.
Experience in WASH service delivery in Kenya.
Experience supporting water sector reforms in Kenya.
Demonstrated experience in both urban/peri-urban and rural settings.
Experience in WSP or water service provider strengthening.
Experience engaging county governments.
Experience in water infrastructure, operations, or service management.
Experience in institutional capacity strengthening.
Experience in stakeholder and community engagement.
Experience implementing government-funded or donor-supported WASH programmes.
Regional Experience
Demonstrated practical experience in Northern Kenya and/or ASAL counties is strongly preferred.
How to apply
For more information and job application details, see; Rural Water Managament Solutions County WSP Capacity Strengthening Officer – Integrated WASH and Water Services Jobs in Kenya
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