Rose Avenue Group Branch Managers Jobs in Kenya

Credit Management
Source, assess and recommend lending proposals within approved limits and credit policy.
Monitor portfolio quality, confirm complete documentation and security registration, and chase overdue accounts.
Assist in recoveries and keep non-performing loans at acceptable levels.
Risk, Compliance and Control
Comply with banking legislation, regulatory guidelines and internal policies.
Apply KYC, anti-money laundering and counter-terrorism financing requirements, and report suspicious transactions through the correct channels.
Maintain robust controls to prevent fraud, errors and losses.
Resolve audit, risk and compliance issues promptly and satisfactorily.
Protect customer information in line with data protection law and information security policy.
Customer Service
Promote a customer-first culture and consistent service standards.
Handle escalated complaints fairly and on time.
Cultivate relationships with key clients, businesses, institutions and other stakeholders.
Drive customer retention and cross-selling.
People Leadership
Coach and motivate the team, set clear performance goals, and carry out regular appraisals and feedback.
Identify training needs, plan for succession and strengthen team capability.
Build an ethical, inclusive workplace and manage discipline in line with HR policy and employment law.
Maintain adequate staffing and cover so service continues uninterrupted.
Community and Stakeholder Engagement
Represent the institution before the community, local government, authorities and business groups.
Take part in corporate social responsibility and brand-building activities.
Maintain good working relations with security agencies and local partners to support branch safety.
Other Requirements
Education
A bachelor’s degree in a business-related discipline (e.g. banking and finance, business administration, commerce, economics, accounting) from a recognised university.
A master’s degree (e.g. MBA) and/or professional credentials (e.g. CPA, ACCA, CFA, Chartered Banker) is an added advantage.
Experience
At least 5 years in banking or a similar financial institution, including a minimum of 2 years in a supervisory or branch management position.
Hands-on experience in credit, sales and relationship management.
A proven record of achieving targets and leading teams.
Skills and Abilities
Strong grasp of banking operations, products, credit and risk management
Credit appraisal and financial analysis
Sales, marketing and business development
Knowledge of the regulatory environment, including AML/CFT
Leadership, coaching and people management
Communication, negotiation and presentation
Problem-solving and sound decision-making
Competence in banking systems and Microsoft Office
Ability to engage diverse customers and communities
Core Competencies
Integrity, accountability for results, customer focus, team leadership, planning and organisation, resilience and adaptability, and relationship building and influence.
Working Conditions
Branch-based, with occasional travel for meetings, training and business development.
Standard banking hours, with extra hours when business needs require.
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Method of Application
Interested and qualified? Go to Rose Avenue Group on www.racg.co.ke to apply
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Branch Manager
Job Responsibilities
Business Growth and Performance