RIDE Hybrid Designs Call Center Operator Jobs in Ethiopia

RIDE Hybrid Designs Call Center Operator Jobs in Ethiopia

Job Summary

The Call Center Agent is accountable to the Call Center Line Manager. He/she will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. He/she will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. The call Center Agent should be customer-focused, detail-oriented, and efficient. And, he/she should be polite, reliable, knowledgeable, and adaptable

Duties and Responsibilities:

Answer incoming calls and respond to customer’s existing transportation order

Management and resolve customer complaints

Identify and escalate issues to supervisors

Provide service information to the passenger

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up on customer calls where necessary

Complete call logs and reports

Performs other assigned tasks within the overall scope of his/her role.

Our values:

Loyalty

Teamwork

Being Positive

Respecting others

Transparency

Creativity

Independence

Neutrality

Qualifications:

Bachelor’s Degree and Diploma in any field. GPA from 2.5

Fluency in English and Amharic, both written and verbal. - Mandatory

Proficiency with technology, especially computers, software applications, and phone systems & ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way and strong typing skills.

Exceptional verbal

and written communication skills.

Strong understanding of company products, policies, and services.

Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Abilities:

Excellent interpersonal and communication skills both written and verbal.

Self-starter with the ability to work with minimal supervision.

Good organizational, multitasking, and time-management skills.

Experiences:

Fresh Graduates

Age requirement: from 20 - 30

Excellent communication skills and interpersonal skills and the ability to deal with people.

Proven administrative and IT skills, and an ability to maintain accurate records.

Required Training:

Training in the field of Call Center and related, (if any).

Physical and personality traits required:

Flexible and able to work well under pressure

Capable of working collaboratively with team members to achieve objectives.

How to Apply

Interested candidates who meet the required qualifications are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.
Applications should be sent via email (info@hybriddesignsplc.com) with the subject line: Position Name) (name of applicant)
We only accept applications sent via info@hybriddesignsplc.com

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