Rich-Oak Nigeria Customer Service / Social Media Manager Jobs
Rich-Oak Nigeria Customer Service / Social Media Manager Jobs
Job Functions Maintain customer accounts
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare and recommend potential products or services to management by collecting customer information and analyzing customer needs
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication with customers
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Ensure customer retention
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Close out or open call records
Compile reports on overall customer satisfaction
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Create and upload content on social media platforms
Manage social media accounts
Requirements
A bachelor’s degree or HND with 2-5 years work experience.
Proven customer support experience
Track record of
over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Customer Service Representative Top Skills &
Proficiencies:
Proficient in the use of oral and written English
Quality Focus
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Friendly
Negotiation
Positive Attitude
Attention to Detail
People-Oriented
Analysis
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills
How to Apply
Interested and qualified candidates should send their Applications to:
careers@rich-oak.com using the Job Title as the subject of the email.
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