Revolutionplus Property Development Company Limited Head, Customer Service Jobs in Nigeria

The Position

We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company.

Job Description

Handling complaints and queries from customers.

Managing the team of customer service staff

Handle face-to-face enquiries from customers.

Communicating courteously with customers by telephone, email, letter and face-to-face

Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants

Converting calls to sales

Keeping accurate records of discussions or correspondence with customers.

Writing reports and analyzing the customer service that the organization provides
developing feedback or complaints procedures for customers to use

Improving customer service procedures, policies and standards for the organization and the department

Meeting with other managers to discuss possible improvements to customer service

Ensure your staffs are well trained to deliver a high standard of customer service
learning about the organization's products or services and keeping up to date with changes

Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Job Requirements

Minimum of Bachelor's Degree from a reputable University.

Must have completed NYSC.

Must have had 5-6 years

post NYSC Experience, involving managing a wide range of customer service activities for companies worked for.

Prior Experience working with real estate companies will be an added advantage.

How to Apply

Interested and qualified candidates should send their Resume to:

hrikeja@revolutionplusproperty.com (For those living on the mainland) and to: hrlekki@revolutionplusproperty.com (For those living on the island) using the "Job Title" as the subject of the mail.

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