Revenue Assurance and Fraud Officer Jobs in Kenya
Revenue Assurance and Fraud Officer Jobs in Kenya
Job Purpose: Perform and manage all internal controls for Fraud to ensure mitigation of fraud loss, financial exposure, errors and omissions.
Institutionalize best in class Fraud mitigation processes in line with Group RAFM Governance Guidelines to achieve high levels of compliance, cash benefits by mitigating fraud risks through effective implementation of control environment and thus closing various loop holes detected, identifying and closing ongoing frauds.
Detect, report, close and take proactive steps to prevent further occurrence of issues by closely liaising with CFT strictly in a time-bound manner.
Skill Set
Strong analytical, technical and reporting skills
Proficient in querying a large amount of data using SQL queries
In-depth knowledge of GSM Networks, IN and IT Billing & Provisioning Systems
Good understanding of data models and various IT platforms/solutions
Should be able to work and deliver under pressure and squeezed timelines
Take ownership for the work assigned and have good follow through skills
Ability to consistently deliver accurate results on-time and hold others accountable
Demonstrate ability to work in an ambiguous and fast paced environment
Ability to successfully engage in multiple initiatives and manage multiple priorities
Exceptional eye for details
Ability to work effectively in a team environment as well as individually
Quick learner to develop strong product knowledge and entire product lifecycle
Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among project stakeholders
Should be able to do risk analysis and document the business requirements and formulate the business processes
Project management and planning skills
High integrity is mandatory
Should be able to re-define priorities and take deviations in order to support business exigencies
Daily Deliverables
Expected End Results and Major Activities
Fraud Compliance Universe adherence.
Maintain high levels of compliance above 95% for Fraud controls
Implement, review, modify and manage Fraud Controls SOPs to cover emerging risks and better management of existing risks
Institutionalize Best Practices & Leverage Group Synergies
Roll out Group wide initiatives
Project management for major system launches to do comprehensive risk analysis and ensure First Time Right
Access knowledge base and key learning’s from across OpCos, standards UAT templates and already implemented processes for compliance
Contribute to Cash Benefits for the business
Detect and plug fraud loss
Identify and plug potential loop holes
Continuous review of service paths and revenue paths and contribute to evolve Fraud Control Environment to cover emerging risks and better manage existing ones
Ensure First Time Right implementation of new products
Liaise with CFT to understand the complete architecture, end to end service path and revenue path, do risk analysis and formulate and perform
UAT cases
Highlight to business the emerging risks and liaise with CFT to develop new control environment (primary as well as secondary) to mitigate the same
Develop RA team Knowledge Base
Provide relevant functional and technical Training & develop Knowledge Base across operations
Evaluate new technologies like 3G, MNP etc. and realign Fraud processes and controls for continuous risk mitigation
Issue Closure
Close loop with CFT for fast closure of issues
Escalate appropriately when required through proper hierarchy
Take ownership to get issues closed
Ensure proper and correct RCA
Accurate Reporting
Provide weekly/monthly reports & compliance submission in a timely manner as required by business and Group RAFM
Report on all fraud loss incidents to management
Internal Audit Score
Should strictly be satisfactory or above
Dimensions
Performing all Fraud Management controls within the fraud universe that are not covered by the FMS
Deep dive of exceptions highlighted by RA & FMS controls
SIM Box detection & management – Reduce average SIM Box duration on network to <2 hours
Manage ‘whistle blower’ alerts from hotline/ email – Open ‘case’ for all fraud alerts received form hotline/ email and investigate till conclusion or handover to Internal Audit (if staff involvement is identified)
Fraud collaboration with Law Enforcement Agencies
On site fraud investigations – interviews, visits to offsite locations
Fraud risk assessment for new products & services
E1 (ISDN) configuration checks
Perform quality check for fraud proof features on printed airtime vouchers
Fraud test calls
Mystery Shopping
Daily monitoring for high number of calls to premium to destinations, high number of manual adjustments, SIM Swaps, Logs of resetting customer PINs, HUR and NRTRD, HLR Logs for subscriber profile/service profile modifications, voucher activations vs. sales, unauthorized APIs, user IDs having rights which are not approved as per DoA, prepaid IMSIs defined as postpaid, numbers configured under test/staff/discounted tariff plans, APNs bypassing IN/Billing,
Maintain log of Tip Offs received and investigation carried out thereby
Analyze all alerts received from GSMA Fraud Forum
Review SMSC short codes configured with business approved short codes
Education and Experience:
Degree in computer science from reputed university
Advanced Excel preferred
Experience of 3 years in similar position
How to Apply
In case you believe your career objective match this exciting position, please forward your application and detailed c.v stating your current position, remuneration, contact details by 5pm on 28th December 2018 recruitment@sheerlogicltd.com.
Only shortlisted candidates will be contacted.
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