Retail Shop Managers Jobs in Kitale, Kakamega and Eldoret
Retail Shop Managers Jobs in Kitale, Kakamega and Eldoret
Sheer Logic Management Consultants is seeking to engage dynamic individuals for a Retail Shop Manager position for one of our clients.
Location:
Kitale, Kakamega and Eldoret
Job Responsibilities:
Develop continuous improvement initiatives for all Walk-in customers and maintain highest service standards
Conduct real-time monitoring of the Walk-ins and manage the customer contact queue
Manage service delivery aligned to customer needs and business objectives
Forecast workload using historical data
Develop and implement a staff schedule/ roster for the Walk-ins
Conduct resource forecasting and scheduling
Monitor and maintain response time objectives
Communicate, improve interaction and escalate factors that impact on Customers’ experiences to appropriate Airtel departments
Ensure Customer complaints are addressed appropriately and resolution given within Service standards
Collate customer feedback and use it to improve service standards
Cascade all communications/information to CSEs
Ensure retention and issue resolution of any irate customer walk ins
Drive customer experience quality at the shops
Drive sales in the Walk in centers
Increase customer base in both prepaid and post paid categories
Contribute to, monitor and report daily productivity on all revenue generating activities
Identify flaws in current procedures and/or policies with a view of improvement
Through contact with the customers, give feedback on customer reactions to products and services rendered
Lead the team in sales activation to increase shop’s revenues
Achieve/exceed set targets
Skills & Knowledge
Educational Qualifications & Functional / Technical Skills
University Degree (with a business bias or equivalent)
Excellent, high level knowledge; complete understanding and wide application of technical principles, theories
and concepts in the field of expertise and general knowledge of other related disciplines.
Relevant Experience (Type of experience and minimum number of years)
University Degree in business or equivalent;
5 years work experience, 2 years at supervisory level
IT literacy
Able to operate in a performance driven organization
Knowledge of English & Kiswahili
Other requirements
Natural Customer Service oriented; on delivery of an exceptional service experience
Strong analytical skills and problem solving skills
High personal standards and goal oriented
Excellent interpersonal and leadership skills
Effective communications skills
Excellent organizational and time management skills
Team player and captain
Young spirited; energetic and enthusiastic and Adaptive to change
Works well under pressure
Able to take responsibility, make prompt and informative decisions
Performance driven; aggressive to yield results
How to Apply:
If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 7th February 2019 to the Sheer Logic Management Consultants E- Mail recruitment@sheerlogicltd.com clearly marking – “Retail Shop Manager” and the name of the town.
Only short-listed candidates will be contacted.
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