Reposebay Human Resources Limited Customer Service / Admin Personnel Jobs in Nigeria

Reposebay Human Resources Limited Customer Service / Admin Personnel Jobs in Nigeria

Location: Victoria Island, Lagos

Employment Type: Full-time

Job Purpose

The role is an encompassing and evolving role which will involve administrative management, customer service and brand management.

The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.

Duties and Responsibilities

Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally

Respond to customer inquiries about available products and services

Establish new customer accounts, recording account information on written forms or digitally

Listen to customer concerns and complaints with the goal of identifying the causes of the problem

Inventory management and stock taking.

Refer advanced cases to management for
resolution, providing background information as necessary

Maintain and regularly update financial account information using computer software programs

Anticipate customer needs, following up with previous customers to offer reorders or additional services

Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.

Building brand awareness and increasing brand value and profitability.

Increasing product sales and market share.

Collaborating with different teams such as marketing, creative, legal, etc.

Ensuring that messaging and marketing activities are aligned with brand and company values.

Develop strong customer relationships in order to generate high volume of prospective clients

Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s

growth plan.

Determine cross-selling opportunities among different products and services offered by the organization.

Maintain client relationship management database and utilize it to manage customer contacts and mailing list.

Implementation of operational policies and procedures.

Actively involved in the day to day running of the store activities.

Maintain approved look and feel of the store at all times

Carry out daily administrative tasks.

Salary
N70,000 / Month

Application Closing Date
19th December, 2022.

How to Apply

Interested and qualified candidates should send relevant CV to: reposebayhr@gmail.com using the Job Title as the subject of the email.

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