Regional Service Centre in Entebbe Informations Systems Assistant Jobs in Uganda

Regional Service Centre in Entebbe Informations Systems Assistant Jobs in Uganda


Organizational Setting and Reporting Relationship

  • This position is in the Field Technology Section (FTS) at the United Nations Entebbe Support Base (UNESB).

  • The Information Systems Assistant will report to the Information Communication Technology (ICT) Operations Officer at the location.

    Duties and Responsibilities

    Within the delegated authority, the Information Systems Assistant will be responsible for the following duties:

    • Provides a full range of technical and functional support for computer information
    systems job elements, as assigned, including Applications Support, Server/Data Centre Administration, Network Administration, IT Service Support, and ICT Security/DRBC; Performs tasks corresponding to relevant service requests; occasionally supervises a team of staff for specific projects;

    • Provides timely and efficient IT support to all assigned mission components and subsites; Diagnoses, researches, and resolves relatively complex problems within the area(s) of specialization;

    • Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports;

    • Serves as focal point for coordination of related activities, such as, monitoring or expediting of computer applications or systems development projects, extensive liaising with diverse organizational units; preparing standard terms of reference; processing and following-up on administrative actions and resolving issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc.;

    • Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions;

    • Provides guidance to new/junior staff. Ensures training is received to support proper
    implementation of projects/assignments;

    • Performs other duties as assigned.
    Education High school diploma or equivalent. Certification/diploma or other supplemental academic qualifications or training in information and telecommunication systems is required. Certification in ITIL and Prince2 is desirable.

    Experience

  • A minimum of seven (7) years of progressively responsible experience in information systems analysis, database installation and management and website development, systems administration and maintenance, software applications, hardware installation and related work is required.

  • Experience in installing a robust and complex network with a multi-cultural team is desirable.
    #
    Languages

  • English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required.

    Competencies

    Professionalism

  • Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server
    services, user support, implement and maintain Business Continuity systems, and information systems security and control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult
    problems or challenges; remains calm in stressful situations. Takes responsibility for
    incorporating gender perspectives and ensuring the equal participation of women and men
    in all areas of work.

    Technological Awareness

  • Keeps abreast of available technology;
  • Understands applicability and limitations of technology to the work of the office;
  • Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.

    Client Orientation

  • Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

    How to Apply

    For more information and job application details, see; Regional Service Centre in Entebbe Informations Systems Assistant Jobs in Uganda

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