Regional Service Centre in Entebbe Associate Human Resources Officer Jobs in Uganda

Regional Service Centre in Entebbe Associate Human Resources Officer Jobs in Uganda

  • The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.

  • The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269.

  • The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location-dependent administrative functions to the Centre from its client entities.

  • This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.

  • In addition to these services, the Office of the Chief RSCE and support offices through the Deputy Chief RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

  • The Human Resources and Talent Management Unit is located in the pillar of the Deputy Chief RSCE.

  • The Associate Human Resources Officer at this level reports to the Chief of Unit, Human Resources Management.


    Within the delegated authority, the Associate Human Resources Officer will be responsible for the following duties:

    •Manages the determination and implementation of benefits and entitlements of RSCE Clients mission staff covering life and career events from pre-appointment to beyond separation.

    •Accountable for ensuring transparency, accuracy and assuring full compliance with Staff rules and regulations.

    •Accountable for the integrity, transparency and equity of the management of RSCE resources, particularly the contracts, benefits, and entitlements management.

    •Advises clients’ mission on Benefits and entitlements, staff rules and regulations, HR guidelines and promotes a collaborative and client-oriented approah, sharing knowledge and best practice.

    •Advise clients mission on matters related to benefits and entitlements, fostering partnerships with them.

    Recruitment and Staff Selection

    • Provides support in the management of recruitment process including coordinating with client offices in forecasting and identifying vacancies, preparing job openings, reviewing and screening of candidates.

    • Support the review of job openings in consultation with hiring managers, ensuring that the evaluation criteria and responsibilities.

    • Assists in the preliminary review, prepares and submits recruitment cases to (Field) Central Review Bodies.

    • Arranges and conducts interviews for the assessment of candidates.

    • Participates in task forces and working groups identifying issues/problems, formulating policies and guidelines, and providing inputs on new procedures on recruitment and staff selection.

    • Plans, organizes, and administers the Young Professionals Program Examination, Global General Service Test, Language professional examinations and other programmes and tests related to recruitment of professional, general service and other categories of staff.

    Administration of entitlements

    •Processes all education grant requests, i.e. advances and claims.

    •Provides services in education grant advances and education grant payments for client mission international staff.

    •Administer, certify and approve the processing of Benefits and Entitlements in full compliance with Staff Regulations and Rules and Financial Accountability Framework and has approval authority for non-discretionary decisions under the applicable rules.

    •Determine, verify and approve financial entitlements related to contracts such as appointment, reassignments, and ongoing entitlements.

    •Administers and provides advice on salary and related benefits, travel, and social security entitlements.

    •Streamline payment and entitlement procedures to deliver optimal client service.

    •Make accurate determination of entitlements of personnel transactions.

    •Ensure timely processing and approving payments.

    •Ensure accurate processing of financial entitlements to reduce recoveries, advances and other exceptional payments.

    •Ensure full transparency of the administration of Benefits and entitlements.

    Human Resources

    •Identifies areas for improving processes and HR policies and developing the RSCE business requirements
    to maximize efficiency and simplify procedures.

    •Monitors the work of the Human Resources Assistants in carrying out all human resources administrative transactions including preparation of personnel actions, maintenance of staffing tables, and processing of contracts.

    •Make recommendations to improve HR policies and guidelines as related to the Service Lines.

    •Enhance work efficiency through constant evaluation and analysis of HR processes.

    •Recommends, creates and maintains knowledge management for benefits and entitlements.

    •Ensure that Umoja contains accurate and comprehensive and comprehensive coverage of benefits and entitlements.

    •Continuous learning and development for HR staff by keeping abreast with HR best practices.

    •Conduct training courses on Benefits and Entitlements.

    •Supervises the maintenance of the human resources filing system.


    •Identifies and analyzes staff development and career support needs and designs programmes to meet identified needs.

    •Provide input and support to further development of and implementation of the service lines.

    •Provides induction orientation and briefing to new staff members in the service lines.

    •Provides high quality, timely and accurate service to clients mission.

    •Performed other duties as required.



  • Knowledge of human resources policies, practices, procedures, and tools and ability to apply them in an organizational setting; – Ability to identify issues, analyze and formulate opinions, make conclusions and recommendations on complex human resources policy and development issues;Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

    Planning & Organizing

  • Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; -Uses time efficiently.


  • Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.


  • A first-level university degree in human resources management, business or public administration, social sciences, education or related field is required.

    Work Experience

  • A minimum of two years of progressively responsible experience in human resources management, administration or related area is required.

  • Experience in managing end to end recruitment processes in the UN Common system or similar international organization is required.

  • Experience in the administration of benefits and entitlements is required.

  • Experience in the use of an Enterprise Resources Planning (ERP) system such as SAP or Peoplesoft is desirable.


  • English and French are the working languages of the United Nations Secretariat.

  • For the position advertised, fluency in English is required.

  • Working knowledge of French is desirable.

    How to Apply

    For more information and job application details, see; Regional Service Centre in Entebbe Associate Human Resources Officer Jobs in Uganda

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