Regional Service Centre at Entebbe Management and Programme Analyst (Chief, Quality Assurance and Business Intelligence Unit) Jobs in Uganda

Regional Service Centre at Entebbe Management and Programme Analyst (Chief, Quality Assurance and Business Intelligence Unit) Jobs in Uganda

Org. Setting and Reporting

The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.

The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location-dependent administrative functions to the Centre from its client entities.

This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.

In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

The incumbent of the post identifies and translates business requirements into system solutions and ensures the timely delivery of critical business information; improves process efficiency, drives standardization and service delivery by monitoring performance and achieves targeted service level goals. This position is located in the Regional Service Centre, Entebbe, and the incumbent reports to the Deputy Director, RSCE.

Responsibilities

Performance Reporting

Identifies business/reporting requirements for RSCE performance monitoring, including documenting and proposing new as well as changes to existing – Key Performance Indicators (KPIs);

Researches, analyzes and presents information and data gathered from a variety of sources;

Utilizes analytical data to evaluate and report on Centre/pillar/unit and individual performance;

Identifies problems and issues to be addressed and liaises with relevant parties to initiate corrective actions. Ensures follow up actions by relevant parties;

Liaises with technical teams (including information and communications technology / ICT colleagues outside the RSCE) to develop automated analytics products based on data from relevant systems (FSS, iNeed, Umoja, Inspira etc.);

Ensures timely completion and publication of the RSCE monthly, quarterly and yearly reports, liaising with service line managers and the Director RSCE to incorporate feedback and analysis from line operations;

Provides feedback to line and senior management on monitoring and reporting problems and propose solutions in as much detail as necessary to deepen others' awareness, understanding, and commitment to changes proposed;

Assists in developing action plans utilized by the clients to manage change;

Coordinates periodic surveys and data analyses with internal and external stakeholders; review, analyze and report on key findings; and prepare / present recommendations for improvement.

Business Intelligence

Develops designs and methodologies, and where required tools, for calculating the performance of the RSCE services in order to enable accurate reporting;

Evaluates and applies data analytic tools and methods with an aim to increase business process understanding and transparency, and to strengthen operational performance both within the RSCE service lines and for the end-clients of RSCE.

Collaborates with counterparts in UNHQ in order to define business intelligence solutions;

Serves as focal point for system change requests that will improve efficiency and productivity within the RSCE service lines;

Designs and manages the Business Intelligence tools and applications environment;

Educates and facilitates an understanding and commitment to business Intelligence processes

and the use of data analytics methodologies and procedures, across RSCE, to ensure information is recognized and utilized as assets;

Supports activities related to budget preparation including progress reports, projections and performance data;

Organizes and prepares written outputs for various key stakeholders;

Manages projects to improve the end-to-end process monitoring in collaboration with client entities.

Contributes to the creation and maintenance of a data dictionary to ensure end users have a consistent and thorough understanding of data related information;

Business Process Reengineering

Supports business process re-engineering both from a process and an information technology approach;

Identifies opportunities for improvements in efficiency and informs the management on any streamlining opportunities;

Provides input for policy development, including review and analysis of issues and trends, preparation of evaluations and other research activities and studies;

Identifies improvement opportunities and facilitates implementation of changes in service lines in collaboration with line management and staff members;

Develops and maintains process documentation (including work instructions, SOPs, and other job aids) to facilitate awareness, understanding and consistent implementation of procedures within service lines;

Monitors, analyzes and reports on the impact of changes introduced and results achieved;

Consults and provides advice to internal stakeholders regarding reporting frameworks and data.

Manage the Quality Assurance and Business Intelligence Unit

Leads and directs a team of staff and contractors including overseeing the development and maintenance of a portfolio analytics products, coordination, communication, performance management, planning and allocation of work assignments; coaching, mentoring of staff, and participation in the recruitment, selection and training of new staff;

Organizes and/or chairs internal performance review meetings, presents data driven insights, supports and informs RSCE senior management on data related matters;

Supports the Deputy Director RSCE in developing a comprehensive data analytics strategy and road map to ensure the full utilization of data assets, the identification of use cases and the implementation of the Secretariat General’s Data Strategy.

Education

Advanced university degree (Master’s degree or equivalent) in business administration, management, data analytics, information technology or a related field.

A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of seven (7) years of progressively responsible experience in project or programme management, administration or related area is required.

Experience managing a diverse team is required.

Experience in project management is required.

Experience in performance monitoring and reporting is required.

Experience in data analysis is required.

Experience in utilizing enterprise resource planning (ERP), business intelligence systems and tools to generate automated reports is desirable.

Experience with PRINCE2 methodology in monitoring and reporting is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the advertised post, fluency in English is required.

How to Apply

For more information and job application details, see; Regional Service Centre at Entebbe Management and Programme Analyst (Chief, Quality Assurance and Business Intelligence Unit) Jobs in Uganda

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