Regional Service Centre at Entebbe Human Resources Officer - Temporary Jobs in Uganda

Regional Service Centre at Entebbe Human Resources Officer - Temporary Jobs in Uganda

Org. Setting and Reporting

The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions. The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269.

The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location-dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.

In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

This position is located in the National Staff Benefits and Payroll Service Line of the RSCE under the Department of Operational Support. The Human Resources Officer at this level reports to the Service Delivery Manager.

Responsibilities

Within delegated authority, the Human Resources Officer will carry out the following duties:

Transactional service management:

Deliver timely and accurate administration of related HR benefits and benefits for all UN Missions under the RSCE portfolio.

Provides timely reports on case transactions and updates to feed into Key Performance Indicators (KPI's) and performance audits as required.

Keeps abreast of developments in various areas of UN human resources policies and processes.

Provides transactional advice on interpretation and application of policies, regulations and rules; reviews and provides advice on exceptions to policies, regulations and rules.

Monitors the work of case officers providing onboarding services on salary and related benefits, and social security entitlements in full compliance with the staff rules and regulations.

Supervises and monitors the work of the Human Resources Assistants in carrying out all transactions, including review of benefits, personnel actions, and Letters of Appointment (LoAs).

Reviews staff members benefits and any other allowances for payment and adherence to applicable United Nations policies, particularly staff rules, financial regulations, and ST/AI issuances for practices, IPSAS policy framework etc.

Provides guidance to case officers and monitors processes pertaining to check-in, check-out and separation activities for civilian staff, uniformed personnel and non-staff, as well as the installation and repatriation of recognized dependents.

Monitors the effectiveness of related guidelines, staff rules, HR rules and regulations, practices and procedures, and makes recommendations through the Service Line Manager where necessary.

Ensures accurate processing of entitlements and benefits of national staff members in the RSCE, such as Personnel Administration of contracts, and Separations.

Performs HR administration of benefits and entitlements in Umoja in line with the delegation of authority.

Measures performance of case officers against established Key Performance Indicators (KPIs).

Prepares and issues Letters of Appointment (LoA) and PAs.

Monitors and manages targets, ensuring standards are maintained and workload is well coordinated.

Promotes process improvements to enhance organizational performance.

Ensures accountability, customer service orientation and adherence to Service level Agreements (SLAs).

People Management:

Supervises, develops and enables the team through coaching and mentoring, ensuring high morale and cross-functional collaboration.

Monitors

performance and productivity of staff in the team and ensure high level of services.

Promotes a culture of care, accountability, support and continuous/honest feedback within the team.

Other duties:

Provides general office support services; drafts and/ or processes a variety of correspondence and other communications.

Undertakes research on a range of HR related issues and assists in the preparation of notes/ reports.

Maintains automated database containing onboarding related statistics and prepares periodic reports.

Assists in the preparation of necessary documentation for distribution to the Service Line and the Client Missions.

Performs other duties as required.

Competencies

Professionalism: Knowledge of human resource policies, practices, procedures and the ability to apply them in the Service Line. Staff rules and regulations, respective administrative instructions and information circulars, human resources processes and standard operating procedures. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter.

Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems.

Education

Advanced University Degree (Master’s degree or equivalent) in human resources management, social sciences or in a related field is required. A First-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

At least (5) five years of progressively responsible experience in human resources management, administration or related area at the national, or international level is required. For first level degree holders, seven (7) years of qualifying experience will be a must.

Minimum of (4) four years work experience in Human Resources Service Centre processing payroll/human resources management, including experience in HR benefits and entitlements, recruitment and HR systems is required.

Minimum of (2) two years of supervisory experience in handling team members in a multi-national work environment is desirable. Experience working in a United Nations common system field operation (inclusive of peacekeeping, political missions and UN agencies, funds and programmes) – or similar international organization or non-governmental organization – in a conflict or post-conflict setting is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. Fluency in English (both oral and written) is required; knowledge of French is desirable.

How to Apply

For more information and job application details, see; Regional Service Centre at Entebbe Human Resources Officer - Temporary Jobs in Uganda

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