Real Time Operations Agent Jobs in Kenya
Real Time Operations Agent Jobs in Kenya
Our client, an on-demand Courier Service that delivers products ordered through their mobile app, seeks to recruit a Real Time Operations Agent, who will be a key point of contact between the company and their customers.
The RTO main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.
Primary Responsibilities:
Monitor, anticipate and manage the live operation to ensure a great user experience.
Manage real-time fleet capacity.
Lead the communication with the fleet for ongoing orders.
Give structured and actionable daily feedback to the ops managers.
Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
Ensure that quality assurance checks are completed and maintained.
Assist clients with product selection and pricing to improve transportation routes.
Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.
Skills:
You are aligned with our company values and enact them both in your personal and professional life
Effective English written and communication skills
Computer proficiency in MS Office, G-docs and call center equipment/software programs
Organized and logical, willing to adapt quickly to changing policies and procedures.
Must be able to work as part of a team in a fast-paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.
Must
be able to efficiently solve problems relating to dispatch of orders locally.
Qualifications:
Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
Previous call center experience is required or at least 1year experience in a similar role.
Proficiency in English (Excellent verbal and written communication skills)
Computer Literacy: Knowledge and Confidence in MS office
At least 1-2 years’ experience of sales or marketing in a B2B environment.
Sales and marketing best practice / knowledge of current tools (i.e. CRM tools).
Swahili or any other local language is an advantage.
Candidates MUST indicate their preferred Locations.
How to Apply:
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address:
jobs1@hcsafrica.com.
Indicate Real Time Operations Agent on the Subject line- with your location.
Candidates MUST indicate their Current and Expected salaries.
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Best Africa Jobs.
