Real Time Operations Agent Jobs in Kenya

Real Time Operations Agent Jobs in Kenya

  • Our client, an on-demand Courier Service that delivers products ordered through their mobile app, seeks to recruit a Real Time Operations Agent, who will be a key point of contact between the company and their customers.

  • The RTO main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.

    Primary Responsibilities:

  • Monitor, anticipate and manage the live operation to ensure a great user experience.

  • Manage real-time fleet capacity.

  • Lead the communication with the fleet for ongoing orders.

  • Give structured and actionable daily feedback to the ops managers.

  • Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.

  • Ensure that quality assurance checks are completed and maintained.

  • Assist clients with product selection and pricing to improve transportation routes.

  • Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.


  • You are aligned with our company values and enact them both in your personal and professional life

  • Effective English written and communication skills

  • Computer proficiency in MS Office, G-docs and call center equipment/software programs

  • Organized and logical, willing to adapt quickly to changing policies and procedures.

  • Must be able to work as part of a team in a fast-paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.

  • Must
    be able to efficiently solve problems relating to dispatch of orders locally.


  • Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).

  • Previous call center experience is required or at least 1year experience in a similar role.

  • Proficiency in English (Excellent verbal and written communication skills)

  • Computer Literacy: Knowledge and Confidence in MS office

  • At least 1-2 years’ experience of sales or marketing in a B2B environment.

  • Sales and marketing best practice / knowledge of current tools (i.e. CRM tools).

  • Swahili or any other local language is an advantage.

  • Candidates MUST indicate their preferred Locations.

    How to Apply:

  • Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address:


  • Indicate Real Time Operations Agent on the Subject line- with your location.

  • Candidates MUST indicate their Current and Expected salaries.

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