RCL Foods Retail Distribution Manager Jobs in South Africa

RCL Foods Retail Distribution Manager Jobs in South Africa

Job Description

  • Vector Logistics, a division of RCL FOODS, is seeking to employ a Retail Distribution Manager to join our Retail Secondary Distribution team.

  • The Distribution Manager will be expected to ensure that all aspects of customer account management pertaining to supply chain and distribution are fielded and addressed; this includes:

  • Act as a front-line interface to the retail customer on all supply chain and distribution matters;

  • Build and maintain good relationships with the retail customer focusing on their supply chain, logistics, buying, and store operations teams; to identify and pursue further distribution and volume growth opportunities;

  • Extend the supply chain service offering through value-added support and interaction

  • Provide support to the Vector Logistics Customer Executive in the smooth running of the Retail Secondary Distribution portfolio

  • Serve as the information conduit to the Vector business internally and the retail customer externally

  • Provide support, analysis, and insights regarding potential network optimization, supply chain initiatives, solution development, and general operations relating to Retail Secondary Distribution.

  • The role can be based in Durban or Gauteng and will report to the Vector Logistics Customer Executive.

    Minimum Requirements

  • B Com Logistics / Supply Chain Degree or an Industrial Engineering Degree

  • 5 years customer management experience in a supply chain, logistics, or secondary distribution environment

  • 3 years experience in an FMCG environment

  • Commercial costing and business development experience

  • Valid Code EB drivers' license

    Duties & Responsibilities

    Relationship Management:

  • Manage relationships with the retail customer’s supply chain, logistics, buying, and store operations teams.

  • Represent the face of the business to the retail client and attend to customer requests, suggestions, concerns, and complaints.

  • Manage communication between the internal Vector teams and the relevant supply chain, finance, and operation teams on the retail customer’s side.

    Account Management:

  • Conduct regular client reviews, reporting on key supply chain and distribution measurables and targets.

  • Share regular reports with the retail customer covering key service levels, KPI’s and joint targets.

  • Continuously analyse and improve service level and KPI reports in line with the retail customer’s requirements.

  • Report on compliance of both Vector and the retail customer on variables as set out in service level and performance agreements.

  • Provide support in identifying future
    long-term requirements of the network as well as identifying optimisation initiatives.

  • Oversee and contribute to joint Vector & Retailer optimisation projects.

  • Ensure daily operational issues are channeled through the Vector Control Tower, Customer Service Centre and/or other relevant departments and resolved timeously.

  • Ensure that Vector and Customer master data is always aligned.

    Business Development / Improvements:

  • Leverage customer relationships to identify and motivate for retail customers to expand their participation in the Vector service offering.

  • Identify, motivate and implement joint supply chain optimisation initiatives.

  • Optimise the product basket and promote volume growth through expanded participation from the retailer on the full Vector product range.

    Team Coordination and Self-Management:

  • Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.

  • Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

  • Inform relevant parties in the event of tasks or deadlines not being met, the potential risks thereof, and provide appropriate resolution.

  • Support and drive the business core values.

  • Manage colleagues' and clients’ expectations and communicate appropriately.

  • Demonstrate a willingness to help others and “go beyond” to meet team targets and objectives.

  • Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.

  • Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.

  • Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

    How to Apply

  • For more information and job application details, see; RCL Foods Retail Distribution Manager Jobs in South Africa

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